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Communication Technologies Engineer I - IT Support Services

Company: Stanford Health Care
Location: Newark
Posted on: May 19, 2019

Job Description:

Communication Technologies Engineer I - IT Support Services Job SummaryThe Communication Technologies Engineer I is responsible for supporting all SHC Communication Technologies solutions and applications, system architecture, and participate in engineering evaluations. The SHC applications and user base are distributed amongst the other organizations of Stanford Medicine and thus the Communication Technologies Engineer I will be responsible for maintaining strong communication, collaboration and partnership across these organizations regarding Communication Technologies solutions to ensure our end user experiences are streamlined. The Communication Technologies Engineer I will work with service leads and technology owners to guide continuous improvements (using Lean and other process improvement techniques) to the Communication Technologies processes. Additionally, in collaboration with other subject matter experts, the Communication Technologies Engineer I will document current state architectures. This person must work effectively with clinical and non-clinical team members from all levels of the organization to achieve the stated objectives.Job DutiesSupport Communication Technologies services and solutionsResponsible for creating and maintaining a library of system and technical design documentation, operational documentation, and service documentation for Communication Technologies soluitonsDefine, monitor and report on Communications Technologies services metricsParticipate in the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architecturesClearly translate and communicate information and concepts surrounding Communication Technologies services between and across different groups and levels within and outside of the organizationGather functional/business requirements and definitions for Communication Technologies service improvementsEnsure all IAW, OSHPD and any other facility, county or state regulations are adhered to with regards to implementation and operations of clinical IT solutionsTreat all co-workers and customers with respect, and consistently model CICARE (i.e. customer service) behaviors and best practicesEqual Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.Minimum QualificationsEducationBachelor's degree in work-related field/discipline from an accredited college or university or equivalent experience.ExperienceThree (3) years of progressively responsible and directly related work experienceKnowledge, Skills and AbilitiesThese are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.Proven experience supporting Information Technology related projects from design phase through implementation and post go-live support.Experience supporting users in all technology areasReliable, independent worker; needs limited managerial oversightWell organized, structured, self-motivated, team playerStrong communication skills (strong command of the English language, written and verbal)

Keywords: Stanford Health Care, San Francisco , Communication Technologies Engineer I - IT Support Services, IT / Software / Systems , Newark, California

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