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Technical Support Representative - San Mateo

Company: Randstad General Staffing
Location: San Mateo
Posted on: April 18, 2019

Job Description:

Hiring for Technical Support Reps with a prestigious BioTech company in the Bay. This position has unlimited growth potential for the candidate who is skilled at time management, multi-tasking, team-building and attention to detail. This is a 6 month contract-to-hire position with a sched of 8 am to 5 pm, M-F.Responsibilities:3+ years customer service/administrative/tech support experienceKnowledge and experience within the pharmaceutical industry preferredHandles incoming phone activity and responds to situations where the first line of support has failed to resolve customer hardware and software issues.Utilizes sound judgment in making critical decisionsProvide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiriesWorking hours: 8:00 AM - 5:00 PMSkills:The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system.Education:AssociateExperience:ExperiencedQualifications:The company is rapidly growing company and therefore you must be comfortable in a high energy, fast-paced, constantly changing/improving environment. Medical Device or Pharmaceutical background is preferredExperience with class III medical devices preferredCompassionate and caring attitudeExceptional time-management skills and be ability to multitask

Reach out to Denise Mutuc for immediate consideration at or Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Keywords: Randstad General Staffing, San Francisco , Technical Support Representative - San Mateo, IT / Software / Systems , San Mateo, California

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