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PC Technician with iMac

Company: Cystems Logic
Location: Mountain View
Posted on: December 9, 2018

Job Description:

Role: EMT Support - Office Onsite SupportLocation: Mountain, View, CAType of hire: FulltimeLevel of expertise: L2/L3Salary: $80K + Benefits Short summary of Services:

  • Windows 7 and 10 operating systems
  • Full Office suite
  • Troubleshoot and hardware support on HP, Dell and Mac workstations.
  • Provide onsite support for a list of Volvo Applications.
  • Basic Network troubleshooting, Patching and Server maintenance EMT SupportYou work provide extra support to the Executive Management Team whenever its needed. Providing extended support during meetings or when members of the Management team are experiencing IT issues.The roles requires a high level of Service Mindedness, as well as professionalism and a readiness to understand the special needs of a very select group. Required Qualifications
    • Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying.
    • PC's: Good knowledge of computer hardware and peripherals.
    • Good knowledge about different OS deployment solutions.
    • Mac: Good knowledge of Mac Set up and OS. Currently running High Sierra
    • Tools: Hand on experience on Incident Reporting / ITSM tools like Service Now.
    • Onsite experience: Previous experience as direct on site support required Meriting Qualifications
      • Active Directory: Knowledge of how to create accounts and basic GPO knowledge
      • Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)
      • Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying
      • Service Desk: 1-2 years of experience from IT Service Desk is meriting
      • Network: Experience of Cisco switches and routers
      • ITIL: Basic understanding of ITIL processes
      • Knowledge and experience from the automotive industry and/or industrial equipment is an added advantage Soft Skills
        • Excellent communication skills, both written and verbal in Swedish (native) and English
        • Humble approach towards both duties at hand and colleagues
        • Good troubleshooting skills
        • Can perform under stressful situations
        • Strong coordination skills
        • Ability to work independently as well as in a team
        • Service Minded Responsibility
          • Troubleshoot, coordinate and resolve incidents together with Incident Managers and resolver teams
          • Review and follow-up on incidents to improve end-to-end support
          • Coordinate active incidents to reduce lead-time
          • Monitor ServiceNow-queues and Service Desk mailboxes
          • Create and improve Knowledge Base articles
          • Work with the Service Desk Support team Work with continuous service improvements - provided by Dice Hands on iMac experience is must

            Keywords: Cystems Logic, San Francisco , PC Technician with iMac, IT / Software / Systems , Mountain View, California

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