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Product Analyst, Product Manager, IT

Company: MuleSoft
Location: San Francisco
Posted on: June 14, 2018

Job Description:

Location Guidance - While we are always looking for great talent for this role in the locations listed above, we are currently hiring for opportunities in San Francisco, and Dallas. Please don't let that stop you from applying. While this/these are the current openings, your information will be saved for new opportunities as they open in all locations.

**In school, or graduated within the last 12 months? Please visit FutureForce for opportunities.**

The IT team is looking for an experienced Product Manager / Product Owner (PO) who is knowledgeable and enthusiastic about leading the design, execution and strategy for effective, scalable, end-to-end business solutions.

The Product Manager is focused on long and short term vision of the product, harmonizing customers' interests with IT delivery, and representing the product to the outside world. The product manager closely works with our internal customers and external partners to develop a roadmap of solutions needed to support key business processes. Then prioritizes the request backlog and translates requirements into user stories, writes (Story Level) Acceptance Criteria and business value scoring and success metrics. Any combination of these activities will be required for the role but not necessarily all of them in every instance.

Experience/Skills Required:

  • 4+ years experience with the implementation customer support operations, especially in the areas of case management and services management.

  • Bachelors Degree

  • Experience with enterprise system implementations and solution architecture for global companies.

  • Experience with CRM system implementation for large companies

  • Must have the ability to make decisions and recommendations on technology strategies

  • Ability to learn quickly in a dynamic environment.

  • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

  • Excellent team player able to work with virtual and global cross functional teams.

  • Excellent influencing and negotiation skills.

  • Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.

  • Ability to work with deadlines and in a fast paced environment.

    Experience/Skills Desired:

    • Experience with Agile/SCRUM techniques.

    • Knowledge of Enterprise applications/modules: Customer Support Technologies

    • Knowledge of web applications, databases (preferably Oracle), SQL, and Java is a plus

    • Knowledge of preferred but not mandatory.

    • Excellent, creative problem-solving skills.

    • Strong knowledge in information technology architecture components, principles, procedures and practices.

      Posting Statement and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

      Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
      recblid qrs0ifq80ai93tg6kw5asz7m4k62nx

      Keywords: MuleSoft, San Francisco, Product Analyst, Product Manager, IT, IT / Software / Systems, San Francisco, California

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