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Associate Demand Response Operations Information Systems Analyst

Company: Pacific Gas and Electric Company
Location: San Francisco
Posted on: April 17, 2018

Job Description:

Requisition ID # 12637

Job Category : Information Technology

Job Level : Individual Contributor

Business Unit: Customer Care and CRE

Job Location : San Francisco

COMPANY

Based in San Francisco, Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is one of the largest combined natural gas and electric utilities in the United States.And we deliver some of the nation's cleanest energy to our customers in Northern and Central California. For PG&E, TOGETHER, BUILDING A BETTER CALIFORNIA is not just a slogan.It's the very core of our mission and the scale by which we measure our success. We know that the nearly 16 million people who do business with our company count on our more than 24,000 employees for far more than the delivery of utility services.They, along with every citizen of the state we call home, also expect PG&E to help improve their quality of life, the economic vitality of their communities, and the prospect for a better future fueled by clean, safe, reliable and affordable energy.

Pacific Gas and Electric Company is an Affirmative Action and Equal Employment Opportunity employer that actively pursues and hires a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color,national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic informationor any other factor that is not related to the job.

DEPARTMENT OVERVIEW

In Customer Care we are focused on delivering the desired customer experience for each of our customers. Everything we do starts with the customer and our information about the customer. That information is collected and managed by our Customer Experience Strategy group. Each of our organizations, though completely dependent upon each other, are the experts in their area and will further drive PG&Es alignment around the customer.

POSITION SUMMARY

Manages and supports complex systems, system updates, system issues,research, data design, extraction and analysis. Supports internal andexternal data requests in support of business decision making, businessstrategy and business operations.

JOB RESPONSIBILITIES

* Assist in building test cases or procedures with users and support acceptance testing for software or data changes

* Clearly understand requirements given by decision makers

* Develop and track business metrics and key performance indicators; maintain recurring (standard) and ad hoc (custom) reports to internal and external clients

* Develop methodology for providing consistent responses to internal and external data requests; provide data to support responses for responses to internal and external data requests

* Develop or work with budgets and forecasts

* Develop, modify, analyze, and understand system queries to collect data or import data as needed to complete reports or support business processes

* Give clear feedback so clients and decision makers understand data and how to use it and what is usable.

* Lead and advise team in configuring and developing reports; incorporate best practices and appropriate tools

* Lead projects, determining scope, budget, timeframes, forming teams, assigning tasks, managing resources and issues; Facilitate design sessions with users; document requirements and design specifications

* Maintain system and application administration functions; provide system and application upgrades and testing; lead and manage system upgrades between the business, vendors and customers

* Perform data analysis and support data modeling designs changes; compile and analyze data; develop and/or maintain data models for what-if analysis and for other business purposes

* Perform quality assurance on document extraction, purpose, process, clients, programmers and changes, etc.

* Provide internal and external customer support on system related issues and functions

* Research best practices on data extraction and presentation; develop internal and external benchmarks in support of business decisions

QUALIFICATIONS

Minimum:

* Bachelors Degree in Computer Science or job-related discipline or equivalent experience

Desired:

* Job-related experience, 3 years

Pre-Employment Testing:

Keywords: Pacific Gas and Electric Company, San Francisco, Associate Demand Response Operations Information Systems Analyst, IT / Software / Systems, San Francisco, California

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