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IT Systems Administrator

Company: Hotel Abri
Location: San Francisco
Posted on: February 15, 2018

Job Description:

Job DescriptionThe IT Systems Administrator provides IT support as defined in this job description for MWTH. The position communicates with end users regarding the status of their work orders and assists with the timely resolution of problems escalated to this level (Level 1). Technicians are also expected to work on projects assigned to them by the Director of Information Technology. This position requires being in an on call coverage rotation between 4 MetWest Properties: Hotel AbRi in San Francisco, Toll House Hotel in Los Gatos, The Lodge at Tiburon and Casa Madrona in Sausalito.


  • Administer, deploy and support all hardware desktop technologies (POS, PC’s, laptops, printers, phones, and related peripheral devices)
  • Administer, deploy and support server hardware and software in accordance with standards and project/operational requirements.
  • Develop and maintain documentation including installation and configuration procedures.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Provide support for all software and application installations
  • Document, track and respond to requests for service and reported problems through the ticketing system
  • Provide Level I and Level 2 support for Network infrastructure, including Routers, Hubs, Switches and Servers in coordination with Corporate IT
  • Provide Level I support for POS, Data and Voice infrastructure cabling and wire management.
  • Manage projects from conception to completion ensuring minimal downtime and proper communication with involved parties  Perform basic hardware diagnostics and maintenance on server and back office equipment
  • Coordinate with vendors as it pertains to implementations, repairs or administration of IT systems
  • Responsible for diagnosing, documenting and resolving support issues
  • Maintain production service levels while focusing on customer service, professionalism, quality and efficiency
  • Some travel is required to support multiple locationsRequired Skills & Experience:

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

     Experience in translating business requirements and designs into technical designs 1 - 2 years of progressive experience with Microsoft Client / Server applications and Operating Systems or equivalent education A+ Certification or equivalent Experience with project and task management Commitment to providing excellent customer service, with an emphasis on the customer’s perspective Ability to work independently, (self starter), referencing technical manuals and any outside resources for successful installations, upgrades and problem resolution High level of written communication and documentation skills Excellent verbal communication and presentation skills Work well in a team environmentPreferred Skills & Experience:

     Experience within the hospitality industry concerning the following: Property management systems, point of sales systems, Delphi sales software, Guest internet systemsCompany DescriptionA vital boutique hideaway, just a few blocks from Union Square and the Moscone Convention Center, Hotel Abri radiates San Francisco style. Here, fashionable and modern guestrooms place you in the middle of downtown’s best spots, from chic boutiques and local eateries to the trendiest bars, lounges and clubs.

    Keywords: Hotel Abri, San Francisco, IT Systems Administrator, IT / Software / Systems, San Francisco, California

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