Desktop Support Analyst (50446)
Company: Headway Technologies
Location: Milpitas
Posted on: April 2, 2026
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Job Description:
Description TITLE: DESKTOP SUPPORT ANALYST SHIFT: WEDNESDAY TO
SUNDAY, 9:00PM-5:00AM FLSA STATUS: NON-EXEMPT REPORTS TO: SR.
MANAGER NETWORK OPERATIONS SUMMARY: Under the direction of the Sr.
Manager Network Operations, the Desktop Support Analyst is
responsible for the installation and connectivity of computer
desktops, laptops, and other user equipment, including installing,
configuring, and supporting all desktop software applications and
computer peripherals such as keyboards, mice, monitors, and
printers. This position is located in Milpitas, California.
ESSENTIAL FUNCTIONS: Installs, maintains, connects, and performs
both routine and preventative maintenance of computer desktops,
laptops, and other user equipment Installs, configures, updates,
and supports all desktop applications and computer peripherals such
as keyboards, mice, monitors, and printers Troubleshoots and
problem solves various routine software and hardware issues
Identifies and resolves network problems impacting end user
performance; escalates complex issues to other IT support personnel
when needed Coordinates projects of limited scope and schedule as
needed Overtime may be required contingent on business needs
Adheres to all safety policies and procedures as required Performs
other duties of a similar nature or level* Qualifications MINIMUM
QUALIFICATIONS: High School Diploma or GED Two years of hands-on
experience working in a desktop support position Experience with
computer hardware and software installation Proficient in the use
of Microsoft Office Applications Knowledge, Skills, and Abilities:
Knowledge of computer hardware and software application
installation, including Windows desktop operating system, TCP/IP
communications, and DHCP leases Knowledge and ability to use
Microsoft Office applications to create spreadsheets, Word
documents, and presentations Familiarity with Fortinet,
CrowdStrike, Zscaler, Duo, Aruba, Azure, & M/O365 a plus. Able to
communicate effectively, both verbally and in writing, with all
levels of contractors, consultants, employees, and management Able
to work productively and collaboratively with all levels of
employees and management Able to comply with all safety policies
and procedures Demonstrated organizational and time management
skills Demonstrated problem-solving and trouble shooting skills
Flexible and able to prioritize The hourly rate for this full-time
position is between $26.00-$33.00 bonus target benefits. Within the
range the individual pay may differ depending on additional factors
including job responsibilities, job related knowledge, skills,
abilities, education, and experience. The hourly pay range shown is
subject to change and may be modified periodically. WORKING
CONDITIONS: The Desktop Support Analyst works primarily in an
office environment from Wednesday thru Sunday. The schedule may be
altered from time-to-time to meet business or operational needs;
may travel from building-to-building as needed. Infrequently, may
also work in a class 100 ESD sensitive wafer manufacturing
facility; wears a cleanroom (bunny) suit, including hood, gloves,
safety glasses, booties, and mask. May be exposed to hazardous
conditions, chemicals, fumes, and/or gases during the course of
workday; may be exposed to loud noise. Stands, walks, bends,
twists, and crawls. Performs various fine grasping movements;
operates a computer and enters information using a keyboard,
operates a telephone, and other office equipment; may occasionally
be required to push, pull, or lift up to 10 pounds. *Other duties
of a similar nature or level are duties that may be required but
may not be specifically listed in the job description or posting.
TDK/Headway Technologies, Inc. provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, gender, national origin,
age, disability, or genetics. Applicants requiring accommodation in
order to complete the application process should contact the
Headway Human Resources Department.
Keywords: Headway Technologies, San Francisco , Desktop Support Analyst (50446), IT / Software / Systems , Milpitas, California
