Client Success - Saas/Tech
Company: Vivo HealthStaff
Location: San Francisco
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Client Success Manager (Tech &
SaaS) Agency: TechStaffers (Recruiting for high-growth Technology
companies) Location: San Francisco, CA (In-Person / On-site)
Salary: $95,000 – $130,000 Equity/Benefits The Opportunity
TechStaffers is currently hiring for several venture-backed
technology startups headquartered in San Francisco. We are looking
for high-energy, operationally-focused Client Success Managers who
want to be early-stage contributors in the world's most vibrant
tech ecosystem. In the SF market, a CSM is more than a relationship
lead; you are a Product Partner . You will sit at the intersection
of the client's business goals and our clients' technical
capabilities, ensuring that users aren't just "supported," but are
successfully integrated and thriving on the platform. The Role at a
Glance Onboarding & Implementation: Lead technical deployments for
new clients, ensuring high adoption rates from Day 1. Strategic
Execution: Manage complex, high-stakes workflows (e.g., API
integrations, data migrations, and account configurations) where
accuracy is non-negotiable. Frontline Problem Solving: Act as the
primary point of contact for a dedicated book of business,
resolving technical hurdles via Slack, email, and Pylon/Zendesk.
The Voice of the Customer: Directly influence the product roadmap
by identifying friction points and collaborating with SF-based
Engineering and Product teams to build solutions. Scalability:
Develop the internal documentation and "Standard Operating
Procedures" (SOPs) that will allow the CS team to scale from 10 to
100 clients. The "SF Tech" Profile The "Technical Generalist": You
aren't afraid to dig into documentation or look at a dashboard to
understand why a process stalled. Hyper-Organized: You thrive in
fast-paced, "fail-fast" environments. You can manage a high volume
of tickets while simultaneously working on long-term strategic
projects. Exceptional Communicator: You can navigate conversations
with everyone from a software engineer to a CEO, translating
complex technical logic into clear, human value. Ownership Mindset:
You don't wait for a manual; you see a problem and propose a
solution. Qualifications Experience: 2–4 years in customer success,
account management, or technical support within a B2B SaaS,
Fintech, or AI company. Tech Stack: Proficiency with modern tools
like Salesforce, Zendesk, Slack, and project management software
(Linear, Asana, or Notion). Adaptability: Proven ability to work in
an "all-hands-on-deck" startup environment where roles and products
evolve quickly. Location: Based in the San Francisco Bay Area and
able to work in-person at a downtown SF or South of Market (SoMa)
headquarters. Why Apply via TechStaffers? We represent a curated
list of SF's most promising startups-from Seed stage to Series C.
We understand the Bay Area market and help you navigate the
specific equity packages and growth trajectories that come with SF
tech roles.
Keywords: Vivo HealthStaff, San Francisco , Client Success - Saas/Tech, IT / Software / Systems , San Francisco, California
