Customer Success Manager
Company: Selector Software
Location: Santa Clara
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Salary: $130K to $170K Selector
is building an operational intelligence platform for digital
infrastructure. By adopting an AI/ML based analytics approach, the
platform provides actionable multi-dimensional insights to network,
cloud and application operators. It enables operations teams to
meet their KPIs through seamless collaboration, search-driven
conversational user experience and automated data engineering
pipelines. We are a Series B funded startup and looking for strong
customer success managers to join us and help drive customer
satisfaction. Job Overview The Customer Success Manager (CS) is
responsible for the successful use and adoption of the Selector
platform within a customers environment by providing in-depth
product knowledge, technical support, and implementation guidance.
CS acts as a trusted advisor to help customers optimize their usage
and reach desired outcomes throughout the customer lifecycle, from
post-sales deployment to adoption stages. The CS will drive
adoption by meeting weekly with customers to understand their
current challenges around observability and then working closely
with the Engineering team to outline the requirements necessary to
meet the customers desired outcome. Leveraging their networking
and/or NPM APM tool background, the CS will help work closely with
the customers engineering and operations teams to help them
comprehend how Selector will simplify their life. Responsibilities
and Duties Act as liaison between the customer and Selector to
gather the customers goals and requirements; The CS will work with
adjacent teams to break down customer gathered objectives into
tasks that will be tracked to completion. Knowledge of Jira,
Confluence, and program management skills preferred; Educate the
customer on best practices of Selector platform. This includes how
other customers are leveraging the platform; Subject matter expert
on our product, knowing the specifics and functionalities, and
understanding common use cases and best practices; Assist in the
creation of customer facing documentation that will be used for
training and/or user guides; Provide weekly health checks to ensure
the customers environment is in a reliable and healthy state; Track
customer adoption, sentiment, and adoption; Implementation
management: Ensure assigned new customers are seamlessly
launched/go live on the initially agreed upon date with high
customer satisfaction; Maximizing customer value: Generate
referrals, sales references, and public-speaking opportunities from
existing customers in-line with quarterly goals. Qualifications
Bachelor's degree in Computer Science, Computer Engineering or
related field is preferred or comparable work related experience.
Strong program management and customer relationship management
experience is preferred. Experienced with designing SQL queries to
extract, validate, and analyze data; Working knowledge of
networking protocols and cloud compute infrastructure; Experience
working with Cisco, Juniper, or similar network equipment;
Excellent problem-solving and troubleshooting skills; Strong
communication and customer service skills.
Keywords: Selector Software, San Francisco , Customer Success Manager, IT / Software / Systems , Santa Clara, California
