eCommerce Operations Engineer
Company: The Rockridge Group
Location: Emeryville
Posted on: February 14, 2026
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Job Description:
Job Description Job Description TITLE: eCommerce Operations
Engineer (contractor) Groundbreaking advances in synthetic biology
achieved at Client X allow us to create products that are better
and safer for humans and more sustainable for the planet. The
Digital group is charged with creating connected experiences and
back-end services to catapult our consumer brands to global
significance and impact. Up from three at the start of the year,
today we support nine exciting brands: Biossance, Pipette, Costa
Brazil, Purecane, OLIKA, Terasana, Rose, Inc., JVN Hair, and Eco
Fabulous The compute ecosystem for the consumer business consists
of Shopify, custom Shopify apps, Boomi, Salesforce Marketing Cloud,
Zendesk, Domo, NetSuite, and other third-party and internally
created software. We will also launch our largest brand, Biossance,
in different languages in 2021, the first step in a global
e-commerce expansion. We are hiring an engineer who is passionate
about delivering operational excellence. You know how to deal with
ambiguity and prioritize your tasks in a fast-paced environment.
The impact of this role is highly visible to our senior business
leaders. You will lead mission-critical integrations and crisis
management for our eCommerce stores. You have the knowledge and
confidence to advise others on the best practices in operations and
develop a roadmap with our team for our future operations’ growth.
Responsibilities: Develop and support Integrations between Shopify,
Boomi, NetSuite, and Salesforce. Enforce and improve eCommerce
operations policies including change management, user governance,
data access control, and incident management. Communicate with
business stakeholders, collect requirements, and collaborate with
overseas developers to continuously improve our eCommerce systems.
Monitor the health status of our eCommerce systems and email
marketing campaigns through analytics and key metrics. Immediately
address any risks that impact our live operations. On-call for
emergency operation issues. Use your passion, skills, and wisdom to
bring our digital platforms to their full potential in the best
customer experience and growth for our brands. Required
Qualifications: Bachelor’s degree. Ten (10) years related
experience in system engineering and integration. Five (5) years of
experience in project management in system integration. Five (5)
years in enforcing and improving software change management in live
operations. Excellent communicator who explains technical details
in nontechnical language. Solid understanding of cybersecurity.
Demonstrated ability to work as part of a cross-functional team and
willingness to take on responsibilities outside primary job
description when necessary. Proficient with MS Office, Google
Suite, and Jira. Preferred Qualifications: Experience in Shopify,
Google Analytics, Google Search Console, and Google Tag Management
is highly preferred. Experience with Accessible Rich Internet
Applications (ARIA) is a big plus.
Keywords: The Rockridge Group, San Francisco , eCommerce Operations Engineer, IT / Software / Systems , Emeryville, California
