SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Software Implementation and Training Specialist

Company: WUWTA
Location: San Francisco
Posted on: March 20, 2023

Job Description:

At WUWTA we take traditional B2C messaging to the next level, allowing companies to get the right information, to the right people at the right time, leveraging curated and personalized content (primarily video content) that allows you to convert interested prospects into happy clients. While our software platform is flexible and operates in virtually any business enterprise, we are presently heavily invested in the healthcare vertical, with our objective being to improve the patient's healthcare experience thereby achieving superior health outcomes for them. -Join Our Team! Work with great people who build great things. Creating a successful software company starts by putting together the right team. About The Role:Our software implementation and training specialists are self-starters, demonstrate impeccable customer service and project management skills, and lead by example. They manage the implementation/roll-out project from contract signing to go-live and conduct primarily on-line/virtual training with clients. For larger clients, some travel may be involved. When they aren't implementing and training new clients, they are following up with regular client outreach and additional training sessions as needed, monitoring clients' usage and statistics, and coaching our clients to success and greatness.Our company headquarters are located in San Francisco, and this role is an in-office position. -Implementers are expected to work from the office during the week, unless traveling.Responsibilities:

Manage client onboarding upon receiving a signed agreement. - Collect all necessary details from the client and gather any other information required to customize their WUWTA platform for their specific needs.Follow the project plan for each client and complete the tasks that are needed in order to maintain timely delivery and go-live.Communicate with clients throughout the implementation process to obtain feedback and approvals.Tailor the platform based on clients' individual needs and specifications. i.e.: message types, workflows, unique messaging, information gathering, etc.Educate clients and their staff on how to maximize the use of the platform and features.Ensure that the entire team (client, content specialists, video content teams, etc. are aware of key deliverables and project milestones.Your Experience & Skill
3-5 years of experience in software deployment/implementation and trainingExperience in account/client managementProficient in working with Google Workspace Suite Experience working with project management and CRM tools (i.e. Wrike, Salesforce, or similar)Ability to effectively organize and prioritize tasks and maintain a standard workflowStrong verbal/written communication and listening skills, as we are interacting with clients/customers dailyIndependent self-starter with the ability to work independently, and collaborate as a teamAbility to work with a strong sense of urgency when neededAbility to take charge with a client and help them to get resultsWhat We Offer
Friendly, supportive, and adventurous environment with a team of engaged colleaguesA high energy, comfortable, and professional work environmentA comprehensive, industry-leading benefits packageOpportunities to connect with and learn from colleagues and partners around the USA diverse workplace where we learn from each other is an integral part of our cultureWe actively welcome people of different backgrounds, experiences, abilities, and perspectivesWe are an equal opportunity employer and a great place to workIf you think you would be a good fit for our team, we encourage you to submit your resume with a cover letter for consideration. We look forward to hearing from you! -Powered by JazzHR

Keywords: WUWTA, San Francisco , Software Implementation and Training Specialist, IT / Software / Systems , San Francisco, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds