Associate Director - Western US Field Services - $10,000 Hiring Bonus

Company: Bio-Rad Laboratories, Inc
Location: Hercules
Posted on: March 19, 2023

Job Description:

As an Associate Director of the US West Area field service team you will be critical to the ongoing success of Bio- Rad customers in your organizations area. You will work very closely with the Regional Service Managers to ensuring a fantastic onsite experience for our customers. This may include working closely to develop critical plans for hiring or process improvement. You will work side by side with Global Service Operations and the AMS Customer Care Enablement PM to implement critical projects that will improve the day-to-day work of your teams members. You will also get to meet customer face-to-face on an ongoing basis to learn how Bio-Rad can continue to enable an industry leading experience.How You'll Make An Impact:

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• Leads organization covering the West Area of the US consisting of 75+ people including; Regional Service Managers, Service Team Leads and Field Service Engineers.
  
• Manages West Field Service P&L with responsibility of service revenue and costs.
  
• Accountable for quarterly targets and meeting budgets. Develops quarterly forecasts and holds QBRs.
  
• Sets organization vision and strategic plans in line with AMS Customer Care strategy.
  
• Develops key plans to drive an improved customer experience across roles and teams with a focus on response time improvement and reduced administrative burden to field teams.
  
• Develops organization rigor and a culture of continuous improvement via setting clear goals, key performance indicators and driving a process improvement mindset.
  
• Works with the AMS Customer Care Enablement Program Manager to delivery critical LEAN process improvements, leading change management through the organization. Leads critical cross functional programs and Core Teams to deliver cost savings and field service process improvements.
  
• Analyzes, develops and implements key performance indicators and metrics.
  
• Creates critical strategic plans for Top 20 customers including service revenue goals, experience improvement goals, achieves alignment with sales and implements.
  
• Delivers critical outcomes from Commercial Excellence including; rolling out field service dispatching, response time improvements and increase service contract revenue.
  
• Lead, mentor, development, and build a world-class Field Service Team, by partnering with leaders and HR to develop in critical team leadership skill development, succession planning and ensuring organization has person development plans for employees.
  
• Ensures organization supports and adheres to quality documentation and processes.
  
• Creates an environment focused on individual authenticity, creativity and solutions.
  What You Bring:
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  • Bachelors of Arts, Bachelors of Science or equivalent experience required.
    
  • 10+ years experience running a large Field Service organization (50+ people).
    
  • 3+ years experience managing first line managers.
    
  • 3+ years experience managing a P&L.
    
  • Strong ability to create organization long term plans and roadmap for success with a focus on strategy and execution.
    
  • 3+ years LEAN / Six-Sigma or other Process Improvement experience, with an emphasis on being able to work with teams to implement critical solutions to difficult and multifaceted problems.
    Soft Skills Required:
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    • Ability to lead through integrity, respect and motivation.
      
    • Strong listening skills, with an ability to then summarize critical points.
      
    • Ability to create relationships across the matrix.
      
    • Creates an environment focused on individual authencity, creativity and solutions.
      
    • Experience with story telling through presentations.
      This position is eligible for a $10,000 HIRING BONUS: Offered for a limited time only. Applicable to specific positions as labeled. Recipients must be employed at the time of payout. Payout after 30 days of employment with Bio-Rad. Offered to direct hires only. Agency hires and internal transfers are not eligible. 12 months repayment clause.Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!Compensation: The estimated base salary range for this position is $145,400 to $199,900 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes. #LI-JS1

Keywords: Bio-Rad Laboratories, Inc, San Francisco , Associate Director - Western US Field Services - $10,000 Hiring Bonus, IT / Software / Systems , Hercules, California