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Technical Product Manager - HR

Company: National Multiple Sclerosis Society
Location: San Francisco
Posted on: January 27, 2023

Job Description:

WHO WE ARE:
The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward.

WHO WE ARE SEARCHING FOR:
The Technical Product Manager - HR plays a critical role in ensuring that Society products or services meet the needs of users by implementing, maintaining, and enhancing the HR product(s) within the Foundational business capability. They bring deep product, functional, and industry expertise to proactively developing solutions to drive key capabilities and Society strategy.

This role partners closely with the business capability stakeholders, Business Relationship Manager - Foundational, and Business Analysts to understand the business needs and usage of their products and how they enable the Society's strategy. They play a key role in eliciting user stories and requirements, prioritizing a roadmap of work and partnering with engineering to deliver the solutions. They have a solid technical knowledge of their product(s) including functionality, data, and integrations that assist them in working with engineers as well as explaining the possibilities and/or limitation to business stakeholders.

The Technical Product Manager - HR is essential in ensuring that our Society HR products are optimized to enable the critical work of over 800 staff members in 40+ offices around the United States, thousands of volunteers, and nearly one million people living with MS.

Essential Functions/Responsibility
User Experience and Design Mapping (45%)


  • Collaborates with the Business Relationship Manager - Foundational and key stakeholders to develop, manage, and communicate the product(s) roadmap
  • Works to understand the priorities and key concerns of the stakeholders
  • Develops user stories, business needs, feature considerations/needs per user type
  • Anticipates and plans for what stakeholders will need
  • Articulates design in business and technical terms and translates appropriately based on audience (business vs engineering)
  • Develops and maintains industry expertise and awareness for the capability area's product(s) as well as the solutions utilized to enable these capabilities
  • Focuses stakeholder discussions on business needs vs solution specifics
  • Partners with solution vendors to align design roadmaps with Society needs

    Work Execution (40%)

    • Consults with Business Relationship Manager - Foundational and business case owner to forecast and approximate benefit and effort of a project or enhancement, applying experience and leveraging comparable benchmarks
    • Works with Portfolio Management to sequence approved work (project, enhancements, etc.), understanding value generation vs level of effort
    • Partners closely with solution vendors to align roadmaps and prioritize work efforts conducted by the vendor
    • Partners with the Business Relationship Manager -Foundational to maintain a log of tools/systems supporting their capability product suite
    • Collects user stories and business requirements related to stakeholder needs, may partner with a Business Analyst where appropriate
    • Partners with Engineering, Application Support, and/or Vendor to prioritize work backlog and solution delivery
    • Coordinates with vendor(s) and stakeholders to communicate and plan for:

      • Product feature releases
      • Required/optional upgrades
      • Planned & unplanned maintenance windows
      • Vendor's roadmap
      • Contract renewals


      • Works with Quality Assurance Analyst to execute solution testing plans
      • Ensures solution adoption through key change management techniques including clear communications and training approaches
      • Measures benefit once projects or enhancements are launched and factors learnings into future prioritization and forecasts
      • Partners and leads solution through key vendors where necessary

        Product Management Center of Excellence (10%)

        • Collaborates with other Society Technical Product Managers and Project and Portfolio Management to develop and maintain product management best practices
        • Collaborates with other Society Technical Product Managers to develop a functional maturity roadmap for Product Management
        • Regularly identifies areas of improvement to the Product Management lifecycle

          Volunteer Engagement (5%)

          • Support local market, including but not limited to attending market meetings
          • Actively participate in local market events as a participant and/or volunteer

Keywords: National Multiple Sclerosis Society, San Francisco , Technical Product Manager - HR, IT / Software / Systems , San Francisco, California

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