Senior IT Technical Support
Company: ClimateWorks Foundation
Location: San Francisco
Posted on: January 27, 2023
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Job Description:
About the OrganizationClimateWorks Foundation is a global
organization committed to our mission: to end the climate crisis by
amplifying the power of philanthropy. Since our founding in 2008,
we have awarded over $1.3 billion in grants to more than 600
organizations advancing climate solutions around the world. We
helped grow the field of climate philanthropy to where it stands
today, establishing infrastructure, global networks, and momentum
for continued growth. Through our Global Programs and Services, we
equip philanthropy with global knowledge, networks, and solutions
to drive climate progress.Scaling solutions: Our collaborative
Global Programs - focused on solution areas including carbon
dioxide removal, cooling, industry, transportation, and more -
produce results that are bending the greenhouse gas emissions
curve. From the U.S. to Europe, China, Brazil, and beyond, we
collaborate with a diverse community of funders, NGOs, and climate
leaders to accelerate just and equitable climate solutions.Guiding
and supporting funders: Our Global Services provide funders with
comprehensive resources to assess, build, evolve, and execute
high-impact climate-giving strategies. Our Global Intelligence
service equips funders and the climate community with climate
insights to pinpoint opportunities for impact and philanthropic
insights to help identify investment priorities. We facilitate
Global Collaborations that enable funders to increase individual
and collective impact. Our Global Grantmaking services enable
funders to invest in climate solutions around the world.Fostering
collaboration, exploration, and growth: Our collaborative approach
and commitment to learning ensures that we continuously explore
innovative ideas and emerging opportunities - all with the aim of
scaling philanthropy-supported initiatives to help end the climate
crisis.As experts in climate science, public policy, economic and
social analysis, and strategic philanthropy, ClimateWorks' staff
understands the multi-faceted challenges and opportunities of
climate change. We are researchers, strategists, collaborators, and
grantmakers who care passionately about our mission. For more
information, please visit www.climateworks.org.Department
SummaryThe information technology department provides global IT
services including business applications, communications,
networking, data security and storage, computing devices and
support services Job Summary This position will assist the
information technology department with the deployment and
maintenance of the company's hardware, software, and communications
infrastructures. This position will provide senior level technical
support services. The ideal candidate will have a broad and strong
background in information technology supporting a variety of
platforms, operating systems, and applications. This position will
work closely with the information technology management team to
maintain the following essential duties and responsibilities.
Essential TasksTechnical Support and Troubleshooting: --- Provides
information technology hardware and software technical support and
troubleshooting services --- Responds promptly and professionally
to user issues received via telephone, email, web, and internal
escalations --- Be able to step back and recognize repeat helpdesk
requests and provide a strategic solution to the organization wide
IT issues --- Be able to take a proactive approach to minimizing
the helpdesk requests. Creatively implementing solutions that will
allow the user community to be more technically self-sufficient ---
Manages and optimizes the helpdesk tracking system --- Provides
technical support for the Foundation's numerous systems including
online collaboration, messaging, conferencing, hybrid
communications, teleconferencing, audio visual systems, and
computing devices --- Document incidents and service requests in
support tracking system in a clear, concise, and understandable
format --- Performs advanced system troubleshooting to resolution
on infrastructure services such as DNS service, IP/DHCP addressing,
MFA, wired and wireless network access --- Experience with network
troubleshooting tools and issues such as dns, ip config, ping,
trace route, bandwidth speed test, and different connectivity media
types --- Provide primary audio-visual technical support and
training as necessary in remote locations, hybrid setups and
on-site events and meetings Application training and support: ---
Provides information technology orientation and training on
software applications, operating system usage (Microsoft Windows,
Apple macOS), Microsoft Office, Adobe Acrobat, Box, Slack, Zoom,
and other business applications Computer and IoT Break/Fix: ---
Perform workstation and or laptop hardware upgrades, initial
builds, rebuilds and troubleshoot to resolution Telecommunications
- Telephony: --- Perform application VoIP and physical telephone
installations, configurations, training, and support including Web
and Video services Asset Tracking, Procurement and Evaluations: ---
Maintain documentation, asset tracking and processes related to
desktop and systems environments --- Perform purchasing and asset
management for IT-related inventory, including phones,
workstations, and computer peripherals as needed --- Assist in the
evaluation, installation, upgrade, and configuration of software
and hardware Required Qualifications--- A.A. in Information
Technology, or relevant field --- Certification such as Network+,
A+ or related certification --- 5+ years' experience with providing
technical support, configuration, troubleshooting, and supporting
Microsoft Windows and Apple macOS products --- Experience with AWS
and Azure cloud computing and SaaS services --- Experience with
hosted VoIP enterprise telephone systems --- Experience with
deploying, configuring, and maintaining enterprise network printers
--- Experience with Microsoft Exchange on-line, Azure Hosting and
O365 Applications --- Expert knowledge of Microsoft Windows 10+ and
Apple macOS 11+ --- Strong understanding of TCIP/IP addressing,
protocols, DHCP, NTP, VPN, and DNS --- Experience with cloud-based
backup software --- Experience with enterprise Ethernet switches,
routers, firewalls, RSTP and static routing --- Experience with
Windows AD & AAD hybrid administration, design, implementation, and
maintenance Location ClimateWorks Foundation is based in the San
Francisco Financial District. This position is classified as
SF-Based. Commitment to Racial and Social Justice At ClimateWorks
Foundation, we are driven by our vision of creating a thriving
planet for all living beings for generations to come. We aim to
foster an inclusive workplace that values diverse lived experiences
and emphasizes the voices of marginalized people - especially
Black, Indigenous, and People of Color - who are most vulnerable to
climate impacts, and whose voices, ideas, and leadership are
crucial to winning the climate fight. To ensure that we are making
meaningful progress, we have made a set of diversity, equity, and
inclusion commitments across all dimensions of our work to further
our mission and realize our vision. For more information, please
visit: Equal Employment Opportunity Equal employment opportunity
and having a diverse staff are fundamental principles at
ClimateWorks Foundation and as such we are committed to creating a
diverse and multi-cultural work environment. We strongly encourage
and seek applications from women, people of color, and bilingual
and bicultural individuals, as well as members of the lesbian, gay,
bisexual, and transgender communities. We are committed to
providing equal employment opportunities to all employees and
applicants without regard to race (including traits historically
associated with race), ethnicity, religion, color, sex (including
childbirth, breast feeding, and related medical conditions),
gender, gender identity or expression, sexual orientation, national
origin, ancestry, citizenship status, uniform service member and
veteran status, marital status, pregnancy, age, protected medical
condition, genetic information, disability, or any other protected
status in accordance with all applicable federal, state, and local
laws. This policy extends to all aspects of our employment
practices including, but not limited to, recruiting, hiring,
discipline, termination, promotions, transfers, compensation,
benefits, training, leaves of absence, and other terms and
conditions of employment. ClimateWorks Foundation is committed to
complying with all laws protecting qualified individuals with
disabilities, as well as employees' religious beliefs and
practices. This policy extends to all aspects of our employment
practices including, but not limited to, recruiting, hiring,
discipline, termination, promotions, transfers, compensation,
benefits, training, leaves of absence, and other terms and
conditions of employment. ClimateWorks Foundation will provide a
reasonable accommodation for any known physical or mental
disability of a qualified individual and/or employees' religious
beliefs and practices, as required by law. If you require an
accommodation, please notify Human Resources. Once ClimateWorks
Foundation is aware of the need for an accommodation, it will
engage in an interactive process to identify possible
accommodations. Application Process All qualified candidates are
encouraged to apply as soon as possible. To be considered for this
position, interested candidates must submit a resume and cover
letter. This position will remain open until filled. Employment at
the ClimateWorks Foundation is at-will.
Keywords: ClimateWorks Foundation, San Francisco , Senior IT Technical Support, IT / Software / Systems , San Francisco, California
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