Field Service Representative I
Company: Canon Business Process Services, Inc.
Location: San Francisco
Posted on: January 26, 2023
Job Description:
OverviewUnder general supervision, will perform a variety
-office services functions. Tasks -may include mail processing &
distribution, copy/scan/imaging/ fax, hospitality, reception and
records, depending on customer needs, - -ResponsibilitiesCUSTOMER
SERVICE -
- Insures total customer (internal & external) satisfaction
through understanding of customer expectations, proactive problem
identification/resolution, and maximizing opportunities to build
relationships -MAIL/PACKAGES/POUCHES -
- Receive, sort, and deliver all incoming mail & packages
according to assigned floors and within established time
frames
- Wrap, seal, weigh, affix postage and dispatch all outgoing
mail/packages in accordance with postal regulations
- Prepare special outgoing inter-office pouches sent to client
affiliates as scheduled (if applicable)
- Package and process outgoing overnight items, i.e. Federal
Express, UPS, etc., to meet client and vendor deadlines. Log and
deliver incoming overnight packages within established time
frames
- Log outgoing and incoming items as required and review for
accuracy/completeness -SUPPLIES/COPYING/FAXING/ADMINISTRATION -
- Organize and distribute supplies to client. Verify and log
orders upon delivery; Monitor inventory of copy supplies, stock
paper and toner and keep supply area neat (inclusive of convenience
copiers)
- Handle items for distribution to a segment of or all of client
employees, affiliates, dealers, etc
- Estimate runtime on the small to medium photocopy jobs; Check
all copies produced for quality and accuracy; Produce bound copies
of work when requested; Deliver and pick up copy jobs
- May provide minor maintenance of photocopy machine such as
solving paper jams, placing service calls and routine
cleanings
- Operate facsimile machines; send and receive facsimiles; Keep
complete and accurate logs of incoming and outgoing facsimiles;
Where appropriate, generate activity and confirmation reports, and
call the receiver to confirm receipt as necessary
- Perform other administrative duties from inserting, copying and
photocopying to faxing as needed
- Due to changing technology in office automation, will be
required to learn new features and functionalities of copying
machines, faxes, scanning, shipping equipment as introduced at the
site -May possibly perform any of the following functions at the
direction of the Site Manager: -
- Set up and maintain clients kitchen areas and conference rooms,
order food and make coffee
- Provide reception work such as answering telephones, taking
messages and greeting visitors
- Move boxes, supplies or furniture; replace light bulbs
- May be requested to perform document scanning
- Prepare outgoing items for shipping
- Additional responsibilities that other employees at that site
do not perform
- May prepare reports in order to measure productivity and
prepare billing charges -Qualifications -
- High school diploma or equivalent
- Ability to perform routine functions of most of the equipment &
systems (fax, scanner, metering, stamping, tracking systems,
photocopying, color copying, etc.)
- Basic computer skills preferred
- Excellent customer service, professional attitude and
appearance are a must
- Ability to work overtime & meet deadlines -PHYSICAL DEMANDS
- Physical activity required including bending, reaching, lifting
and prolonged periods of sitting or standing.
- May lift and/or move up to 50lbs.What We Offer: - - - - -
Compensation: $20.00-$22.00/hour DOEComprehensive benefit
package!Comprehensive training and development programs that
prepare employees to advance from withinA company focused on
creating a positive work and client environmentEmployee discounts
on entertainment, products, and services nationwide! -Come Join Our
Team!
Keywords: Canon Business Process Services, Inc., San Francisco , Field Service Representative I, IT / Software / Systems , San Francisco, California
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