Field Service Representative I

Company: Canon Business Process Services, Inc.
Location: San Francisco
Posted on: January 26, 2023

Job Description:

OverviewUnder general supervision, will perform a variety -office services functions. Tasks -may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs, - -ResponsibilitiesCUSTOMER SERVICE -

• Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships -MAIL/PACKAGES/POUCHES -
  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
  • Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
  • Log outgoing and incoming items as required and review for accuracy/completeness -SUPPLIES/COPYING/FAXING/ADMINISTRATION -
    • Organize and distribute supplies to client. Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
    • Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
    • Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
    • May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
    • Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
    • Perform other administrative duties from inserting, copying and photocopying to faxing as needed
    • Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site -May possibly perform any of the following functions at the direction of the Site Manager: -
      • Set up and maintain clients kitchen areas and conference rooms, order food and make coffee
      • Provide reception work such as answering telephones, taking messages and greeting visitors
      • Move boxes, supplies or furniture; replace light bulbs
      • May be requested to perform document scanning
      • Prepare outgoing items for shipping
      • Additional responsibilities that other employees at that site do not perform
      • May prepare reports in order to measure productivity and prepare billing charges -Qualifications -
        • High school diploma or equivalent
        • Ability to perform routine functions of most of the equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
        • Basic computer skills preferred
        • Excellent customer service, professional attitude and appearance are a must
        • Ability to work overtime & meet deadlines -PHYSICAL DEMANDS
          • Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
          • May lift and/or move up to 50lbs.What We Offer: - - - - - Compensation: $20.00-$22.00/hour DOEComprehensive benefit package!Comprehensive training and development programs that prepare employees to advance from withinA company focused on creating a positive work and client environmentEmployee discounts on entertainment, products, and services nationwide! -Come Join Our Team!

Keywords: Canon Business Process Services, Inc., San Francisco , Field Service Representative I, IT / Software / Systems , San Francisco, California