Onsite Advanced Technical Support

Company: Kforce Technology
Location: San Francisco
Posted on: January 26, 2023

Job Description:

Kforce has a client that is seeking an Onsite Advanced Technical Support in San Francisco, CA.



Roles and Responsibilities:

• Providing a high level of customer service: Deliver excellent customer service at all times, ensuring that users' technical issues are resolved quickly and efficiently, and that their needs and concerns are addressed in a timely and professional manner; Communicate clearly and effectively with users, providing regular updates on the status of their issues and proactively addressing any concerns they may have
  
  
• Continuously improve customer service: Continuously review and improve customer service processes to ensure that users' technical issues are resolved quickly and efficiently, and that their needs and concerns are addressed in a timely and professional manner; Actively seek feedback from users and use this feedback to continuously improve the level of service provided
  
  
• Building positive relationships: Build positive relationships with users, acting as a trusted advisor and providing them with the technical expertise they need to effectively use the systems and devices they rely on
  
  
• On-site support and badge access: Provide on-site support to users, troubleshoot, and resolve technical issues, and ensure badge access is granted and maintained for authorized personnel
  
  
• Desk setup: Assist with the setup and configuration of users' desks, including hardware and software installation
  
  
• Network, printer, and camera support: Provide support for network connectivity, printer setup and maintenance, and camera installation and troubleshooting
  
  
• Conference room support: Ensure that conference rooms are equipped and ready for use, including setup and troubleshooting of audio-visual equipment
  
  
• Subject matter expert: Act as a subject matter expert in one or more areas of technology, providing guidance and support to other members of the technical support team
  
  

Keywords: Kforce Technology, San Francisco , Onsite Advanced Technical Support, IT / Software / Systems , San Francisco, California