Onsite Advanced Technical Support
Company: Kforce Technology
Location: San Francisco
Posted on: January 26, 2023
Job Description:
Kforce has a client that is seeking an Onsite Advanced Technical
Support in San Francisco, CA.
Roles and Responsibilities:
- Providing a high level of customer service: Deliver excellent
customer service at all times, ensuring that users' technical
issues are resolved quickly and efficiently, and that their needs
and concerns are addressed in a timely and professional manner;
Communicate clearly and effectively with users, providing regular
updates on the status of their issues and proactively addressing
any concerns they may have
- Continuously improve customer service: Continuously review and
improve customer service processes to ensure that users' technical
issues are resolved quickly and efficiently, and that their needs
and concerns are addressed in a timely and professional manner;
Actively seek feedback from users and use this feedback to
continuously improve the level of service provided
- Building positive relationships: Build positive relationships
with users, acting as a trusted advisor and providing them with the
technical expertise they need to effectively use the systems and
devices they rely on
- On-site support and badge access: Provide on-site support to
users, troubleshoot, and resolve technical issues, and ensure badge
access is granted and maintained for authorized personnel
- Desk setup: Assist with the setup and configuration of users'
desks, including hardware and software installation
- Network, printer, and camera support: Provide support for
network connectivity, printer setup and maintenance, and camera
installation and troubleshooting
- Conference room support: Ensure that conference rooms are
equipped and ready for use, including setup and troubleshooting of
audio-visual equipment
- Subject matter expert: Act as a subject matter expert in one or
more areas of technology, providing guidance and support to other
members of the technical support team
Keywords: Kforce Technology, San Francisco , Onsite Advanced Technical Support, IT / Software / Systems , San Francisco, California
Didn't find what you're looking for? Search again!
Loading more jobs...