Field Service Engineer
Company: Quest Groups LLC
Location: San Carlos
Posted on: August 7, 2022
|
|
Job Description:
Field Service Engineer (California Region) Remote --- Customer
Support - California, United States - Full-time
About the RoleThe Field Service Engineer is responsible for
supporting both the in-house and field installed robotic systems.
This includes both proactive and reactive activities as needed.
They may also be assigned to support strategic projects as needed
to support the company goals and objectives. This candidate should
possess strong technical skill as well as the ability to operate
independently and with minimal supervision. In support of company
objectives, this candidate must exhibit drive, passion, and a
competitive spirit to help maximize success. They must be a team
player with customer relationship building skills, who is hard
working, smart, and loves to win. This role is regional based.
Responsibilities: - New equipment installations, preventative
maintenance activities, and emergency repairs - Communicate with
customers, both in person and via electronic means, in a way that
instills confidence in both his/her ability and the capabilities of
the team - Provide feedback to internal teams to address failure
points and make system reliability improvements - Support the Field
Applications team as needed to maximize equipment uptime and
responsiveness - Assist with the quality process improvement
initiatives. - Support logistics activities as needed to ensure
proper products and finished goods ship on time as well as provide
feedback on proper inventory levels to minimize scrap and maximize
customer uptime - Provide support of special projects to help
improve overall success. This includes working with other
departments and stakeholders as approved by the TSM and VP of
Customer Success. This may require him/her to learn new systems and
process functionality to identify, communicate, and incorporate
enhancements into the project(s) - Coordinate with other Commercial
Team members as needed to properly relay information and support
Sales/Evaluations as needed to achieve financial targets - Present
a professional image at all times to customers, clients and other
vendors
Requirements: - Bachelor's degree in related field of study
strongly preferred - Willingness to travel, including
internationally, with little to no advance notice as needed to
support customer operations. This is expected to range between 25
to 75% travel per month and may include some weekend travel -
Hands-on field service experience preferably in the biotech/life
science/robotics field(s). This includes working on systems in
customer laboratories and observing proper biohazard safety
precautions - Strong troubleshooting skills. Specifically, in the
areas of: General electronics, electromechanical systems, robotics,
liquid handlers, computers, and associated networking components -
Excellent communication skills and ability to manage customer
expectations while providing outstanding customer service - Working
knowledge of all technical support activities designed to achieve a
world class customer experience - Current or previous expertise and
experience with Excel a must for this role - Ability to lift,
carry, push, pull or otherwise move approximately 60-80 lbs. on an
infrequent basis
Benefits: - Full medical, dental, vision insurance - Unlimited
Flexible Time Off - Life Insurance (Basic, Voluntary & AD&D) -
Short Term & Long Term Disability - Stock Option Plan
Keywords: Quest Groups LLC, San Francisco , Field Service Engineer, IT / Software / Systems , San Carlos, California
Click
here to apply!
|