Junior PC Helpdesk Support/System Administrator

Company: Fidelity National Financial
Location: San Francisco
Posted on: June 25, 2022

Job Description:

Overview:
Fidelity National Financial is a Fortune 500 company seeking a detail oriented, reliable and dependable individual, with recent I.T experience to join team in Northern California.The Junior PC Support/Systems Administrator will provide I.T. support for our Western Commercial IT, CA operation (Division 2). Looking for candidates in the Northern California (San Francisco/Bay Area).

Duties:
The ideal candidate must possess a strong knowledge of distributed hardware and software including installation, maintenance, diagnosis, troubleshooting, and problem resolution of associated hardware, software, and peripherals. In addition, the incumbent will work directly with end-users and vendors, coordinate office moves and closures, maintain inventory of assigned information systems, and participate in organizational activities related to Information Security compliance and enterprise workstation standards.

Education:
High School diploma or equivalent

Experience:
Required Work Skills and Experience--- Microsoft Operating Systems and Microsoft Office products required--- Microsoft Windows 10 (current) and Microsoft Windows 11--- Microsoft Office 365 (current) and (phasing out 2013, 2016)--- Microsoft Server 2016 (current) and (phasing out 2012)Additional Skills and Experience--- Print, scan, copy, fax support--- LAN/WAN support--- Telephony support (Mobile, VoIP, SIP, DID, PRI, T1, analog)--- Remote access, Citrix, data backup, VPN, firewall, disaster recovery support--- Customer Service/Help Desk experience is a plus--- MCP, MCSE and A+ certifications are a plus--- Prior work experience in Title and Escrow insurance and/or financial industries is a plus--- 1+ years working in an IS support role is a plus

Additional Information:
Additional Requirements--- Candidate must have reliable transportation to support multiple branch office locations in assigned area.--- Provide on-site and remote support to multiple users and systems, as a team and as an individual.--- Be able to assess, understand, and prioritize IT needs, and work with a sense of urgency to satisfy those needs.--- Must be flexible with schedule to work overtime and weekends for projects.--- Maintain open and objective approach when dealing with new or changing environments.--- Identify patterns of issues and recommend solutions.--- Be able to lift and move equipment (PCs, monitors, printers, etc.) up to 50 pounds.--- Possess effective listening, oral, and written communication skills to work directly and effectively with end users, management, and peers.--- Present ideas clearly and concisely, and to ask appropriate questions while listening attentively.

Keywords: Fidelity National Financial, San Francisco , Junior PC Helpdesk Support/System Administrator, IT / Software / Systems , San Francisco, California