Software Engineer - Post Purchase Engineering
Location: San Francisco
Posted on: June 24, 2022
Wish is a mobile e-commerce platform that flips traditional
shopping on its head. We connect hundreds of millions of people
with the widest selection of delightful, surprising, and-most
importantly-affordable products delivered directly to their doors.
Each day on Wish, millions of customers in more than 160 countries
around the world discover new products. For our over 1 million
merchant partners, anyone with a good idea and a mobile phone can
instantly tap into a global market.
We're fueled by creating unique products and experiences that give
people access to a new type of commerce, where all are welcome. If
you've been searching for a supportive environment to chase your
curiosity and use data to investigate the questions that matter
most to you, this is the place.
The Post Purchase Engineering team offers a rare opportunity to
work on key company initiatives from building consumer mobile
apps/websites, customer support systems, payment systems, user
acquisitions. You will enjoy working with one of the richest social
e-commerce data sets in the world, cutting edge technology, and the
ability to see your insights turned into real products on a regular
basis. Our engineers move extremely fast, while solving unusual and
challenging problems. Our team is small and nimble. We release new
code daily to ensure that engineers are able to iterate quickly,
and make an impact immediately. They work on building features from
the database level to the client facing apps. We cultivate an
environment for smart, driven engineers to thrive.
We are looking for a passionate engineer to make an impact at Wish
by engineering next generation post purchase solutions for our
customers. This role is ideal for someone who enjoys engineering
complex systems, taking ownership over projects and building
features at all levels of the stack. This role demands a high level
of cross functional team communications and deeper engineering
knowledge. The person should be a good full stack engineer with
hands-on experience on both frontend and backend technologies.
What You'll Do
- Have a critical role in building and maintaining different
customer facing systems related post purchase experience. Eg. User
return/refund flow, customer support chatbot, customer support
agent tooling, NPS data collection framework, review system etc. to
name a few.
- Manage all technical aspects of relationships with different
stakeholders and take ownership of the implementations
- Help the team grow by hiring great talent in a constant
- Mentor juniors in the team and help them to be successful in
- Work with Product Managers, Data Analyst, Designers etc. teams
to take any project from inception to completion
- Own tracking and reporting data pipelines for the post purchase
- Be on top of the team metrics and dashboard and continuously
enhance the system in the process of improving the efficiency of
business OKRs and goals.
- Degree in Computer Science or related field or equivalent work
- 2+ years of experience with Python, GoLang, MongoDB, AWS.
- Self motivated, relentlessly focused on impact and able to
operate under great deal of independence
- Deep passion towards quality of our deliverable and help the
internal team build next generation tools for customer support
- Proficient in at least one of the popular programming language
such as Python, Java or Go
- Bonus: Experience working with Microservices
- Bonus: Experience with A/B testing
Here at Wish, you are joining a team and company at a time of
growth and transformation. You will love being surrounded by people
who are as passionate as you are about e-commerce, technology, and
a data-driven culture. Even if you don't meet 100% of the above, we
encourage you to still apply!
Wish values diversity and is committed to creating an inclusive
work environment. We provide equal employment opportunities for all
applicants and employees. We do not discriminate based on any
legally-protected class or characteristic. Employment decisions are
made based on qualifications, merit, and business needs. If you
need assistance or accommodation due to a disability, please let
your recruiter know. For job positions in San Francisco, CA, and
other locations where required, we will consider employment for
qualified applicants with arrest and conviction records.
Individuals applying for positions at Wish, including California
Keywords: Wish, San Francisco , Software Engineer - Post Purchase Engineering, IT / Software / Systems , San Francisco, California
Didn't find what you're looking for? Search again!