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Software Engineer - Post Purchase Engineering

Company: Wish
Location: San Francisco
Posted on: June 24, 2022

Job Description:

Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and-most importantly-affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you've been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

The Post Purchase Engineering team offers a rare opportunity to work on key company initiatives from building consumer mobile apps/websites, customer support systems, payment systems, user acquisitions. You will enjoy working with one of the richest social e-commerce data sets in the world, cutting edge technology, and the ability to see your insights turned into real products on a regular basis. Our engineers move extremely fast, while solving unusual and challenging problems. Our team is small and nimble. We release new code daily to ensure that engineers are able to iterate quickly, and make an impact immediately. They work on building features from the database level to the client facing apps. We cultivate an environment for smart, driven engineers to thrive.

We are looking for a passionate engineer to make an impact at Wish by engineering next generation post purchase solutions for our customers. This role is ideal for someone who enjoys engineering complex systems, taking ownership over projects and building features at all levels of the stack. This role demands a high level of cross functional team communications and deeper engineering knowledge. The person should be a good full stack engineer with hands-on experience on both frontend and backend technologies.

What You'll Do

  • Have a critical role in building and maintaining different customer facing systems related post purchase experience. Eg. User return/refund flow, customer support chatbot, customer support agent tooling, NPS data collection framework, review system etc. to name a few.
  • Manage all technical aspects of relationships with different stakeholders and take ownership of the implementations
  • Help the team grow by hiring great talent in a constant basis
  • Mentor juniors in the team and help them to be successful in delivering results
  • Work with Product Managers, Data Analyst, Designers etc. teams to take any project from inception to completion
  • Own tracking and reporting data pipelines for the post purchase projects.
  • Be on top of the team metrics and dashboard and continuously enhance the system in the process of improving the efficiency of business OKRs and goals.
    • Degree in Computer Science or related field or equivalent work experience
    • 2+ years of experience with Python, GoLang, MongoDB, AWS.
    • Self motivated, relentlessly focused on impact and able to operate under great deal of independence
    • Deep passion towards quality of our deliverable and help the internal team build next generation tools for customer support experience
    • Proficient in at least one of the popular programming language such as Python, Java or Go
    • Bonus: Experience working with Microservices
    • Bonus: Experience with A/B testing
      Here at Wish, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about e-commerce, technology, and a data-driven culture. Even if you don't meet 100% of the above, we encourage you to still apply!

      Additional Information

      Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records.

      Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

Keywords: Wish, San Francisco , Software Engineer - Post Purchase Engineering, IT / Software / Systems , San Francisco, California

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