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Technical Support Specialist

Company: Tishman Speyer
Location: San Francisco
Posted on: November 22, 2021

Job Description:

Technical Support Specialist - San Francisco, CATishman Speyer is a leading owner, developer, operator and investment manager of first-class real estate in 27 key markets across the United States, Europe, Asia and Latin America. We develop, build and manage premier office, residential and retail spaces for industry-leading tenants, as well as state-of-the-art life science centers through our Breakthrough Properties venture. With global vision, on-the-ground expertise and a personalized approach, we are unparalleled in our ability to foster innovation, quickly adapt to global and local trends and proactively anticipate our customers' evolving needs. By focusing on health and wellness, enlightened placemaking and customer-focused initiatives such as our tenant amenities platform, ZO., and our flexible space and co-working brand, Studio, we tend not just to our physical buildings, but to the people who inhabit them on a daily basis. Since our inception in 1978, Tishman Speyer has acquired, developed, and operated 424 properties, totaling 184 million square feet, with a combined value of approximately $97 billion (U.S.). Our current portfolio includes such iconic assets as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt and the Mission Rock neighborhood currently being realized in San Francisco.Summary of the Position:POSITION: Technical Support SpecialistREPORTS TO: Director - End User ComputingSummary:We are seeking an IT Technical Support Professional with solid Windows, Apple mobile device, and conference room technology experience. This dynamic and exciting position is based in San Francisco, CA, and will be responsible for IT Support and Operations for the SF and Seattle regions. The IT Technical Support Professional will deliver high-quality service and support, respond quickly to reported issues, and deliver solutions to keep employees satisfied and productive with their IT hardware/software. The candidate will have a minimum of 5-years' experience supporting a Windows environment. Strong client liaison skills are required, as well as an ability to interface with both technical and non-technical professionals. Some experience in network design/operation (Cisco Meraki), Active Directory, SCCM, Intune and building automation system administration, asset control, and other skills are a plus.Key Responsibilities:* Solid Windows 10 and Office 365 knowledge and troubleshooting.* Apple iPhone and iPads deployment and maintenance.* Support a multi-office/city user base, supporting all hardware, software, and infrastructure operations while following all IT company standard policies.* Responding to ServiceNow tickets under an SLA. Effectively manage and communicate urgency on all issues, and manage expectations appropriately when not urgent. Communication is key.* Enforcing cybersecurity policies and knowledge of Intune.* Ensure all hardware is installed, maintained, and disposed of correctly.* Serve as a liaison between management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.* Setup and support company and personal devices (iPhones, iPads, Apple Watches, AppleTV, Surface/Lenovo Windows 10 Laptops).* Perform software and hardware customizations and configurations on Surface Windows 10 laptops, Apple devices, A/V (Teams Meeting Rooms/Zoom Meeting Rooms).* Recommend new technologies based on industry trends that would increase efficiency and effectiveness of the executive team and ties into their "Lifestyle".* Manage third-party vendor team to guarantee the accomplishment of deadline and project implementation.* Support the local application development team.* Support New York and offshore-based IT team.* Team with our offshore ServiceDesk to ensure tickets are resolved promptly.* Define and manage problem reporting, escalation, and resolution procedures.* Resolve IT problems to customer satisfaction as quickly as possible.* Experience in the implementation and support, Cisco routers and switches.* Occasional travel as needed.Experience / Education / Training* Minimum 5 years' experience as technical support and/or infrastructure analyst* Degree in Information Technology or Computing Engineering* Solid Information Technology Methodology knowledge (ITIL)Communication* Able to communicate clearly and concisely both verbally and in writing in English* Communicates effectively with staff and management to identify IT needs* Able to communicate ServiceDesk goals and describe how they support IT strategy* Able to effectively communicate complex technical information to non-technical experts* Develops and delivers well prepared presentations and briefings to fit audienceCommitment to Increasing Contribution to TSP* Understands TSP structure, processes, and functions in order to make value added IT recommendations* Develops and maintains excellent customer and vendor relationships* Able to diffuse internal customer frustration and avoid conflict* Stays current re: trends and best practices in Information Technology* Able to see trends and patterns in problems and solve bigger picture issuesMulti-Tasking* Works constructively under stress and pressure* Balances day to day needs that arise with implementation and completion of projectsDemonstrated Leadership Skills* Effectively prioritizes and coordinates multiple tasks for self and others* Works well with teams across functions* Keeps IT members informed re: ServiceDesk activities and issues* Able to make and execute decisions effectively, quickly, and independently* Anticipates problems, identifies risks, plans for contingencies* Onsite presence is required in this roleTishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.____________________________________________________________________________________________Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.Please click here to review all EEO policies, notices, and relevant posters.Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com

Keywords: Tishman Speyer, San Francisco , Technical Support Specialist, IT / Software / Systems , San Francisco, California

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