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Senior Systems Administrator (San Francisco)

Company: Pliancy
Location: San Francisco
Posted on: November 22, 2021

Job Description:

About the roleWhat's an average day like?The clients you'll work with are exclusively Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). These clients are very friendly and enjoyable to work with. Pliancy prides itself on working with clients who respect our team and expertise. You're treated as one of their own, not as an outside individual. You'll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you'll love our culture.A typical week is a mix of four-hour and eight-hour scheduled site visits consulting with your primary clients, researching solutions, implementing projects, using technology to improve process and workflows, improving documentation, training users, and responding to ad-hoc requests. You'll also enjoy catered lunches onsite or meet up with teammates nearby for meals and coffee. When not scheduled at your clients' sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.Who are we looking for?You're an attentive, sociable person who loves connecting with the people you support and working in a team environment. To you, clients are people, not cases to solve you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You look out for your people and theyre grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.Responsibilities:

  • Driving the adoption of forward-thinking technology in a rapid-growth environment
  • Identifying unique cutting edge solutions to business problems leveraging technology
  • Providing high-touch, white-glove support to executives, executive assistants, and staff
  • Troubleshooting day to day technical issues and assisting with daily requests
  • Creating new users, configuring laptops, and setting up their desks/workstations
  • Training and assisting on use of tools and technology to meet business needs
  • Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation
  • Assisting with office moves, upgrades, and AV deploymentsAbout usPliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide white-glove consulting solutions to life science and finance organizations. Our employees and clients find that were starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a clients race to a cancer cure or securing the fine details of data integrity, were driven to help people.And as a people-first company that invests in the long-term success of our employees, were looking for creative thinkers wholike to solve interesting problems. We have a culture of mentorship, and prioritize curiosity and empathy in our hiring decisions.Requirements(these are recommendations, not requirements - we review all applicants)Must have
    • Soft skills (personality, relationship-building, communication, stress management)
    • Experienced and comfortable supporting executive teams
    • 5+ years of general IT support experience
    • Extensive macOS and Windows Desktop experience
    • Addigy/Jamf/Intune MDM (Device posturing) experience
    • Working Knowledge of Active Directory / Azure AD
    • Experience with Common SaaS Offerings (including but not limited to Microsoft365 / Box / Dropbox / Egnyte)
    • Working functional knowledge of Public Cloud (Particular emphasis on IaaS and PaaS Technology) [AWS, Google Cloud, Microsoft Azure]
    • Aptitude (Ability to learn new technologies quickly)
    • Troubleshooting (Ability to work through issues methodically)
    • Ability & willingness to properly document processes and assets
    • General understanding of network fundamentals including wireless mesh networks
    • Authorization to work in USA for any employer
    • Experience with cloud ID services, Okta / DUO and other MFA/SSO providers
    • Incredible sense of pride and passion for what you do and a desire to help your teammatesAs of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.Nice to have
      • Prior experience supporting Capital Management (VC/PE/Hedge) or Life Sciences Firms
      • Experience implementing Compliance Controls (related but not limited to HITRUST or SOX)
      • Video-conferencing/AV experience
      • PowerShell & Scripting
      • VoIP Support & Management
      • Google Workspace Administration experienceBenefits
        • Generous salary, above-average pay ($90K-$120K dependent on experience)
        • Cadillac healthcare: Anthem Blue Cross Gold Plan (Premiums 100% covered for employees, 50% for dependents)
        • Medical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsurance
        • Dental and vision coverage
        • 401K + 6% company matching (available from your first day)
        • Unlimited vacation policy
        • Paid leave for new parents
        • Wellness reimbursement up to $100 per month
        • Cell phone reimbursement
        • Home internet reimbursement
        • Commuter benefitsWhy work with us?
          • Clients solving challenging problems with meaningful purpose
          • Top-of-their-game peers who have fun with what they do and take teamwork seriously
          • Rapid company growth (75% year over year) with opportunity to see the impact of your efforts on the company
          • Flexible schedule designed to empower your communication and time management skills
          • Great culture driven by empathetic people (we really do treat our people as family)
          • Benefits and perks built to meaningfully support you and your family while we grow togetherby Jobble

Keywords: Pliancy, San Francisco , Senior Systems Administrator (San Francisco), IT / Software / Systems , San Francisco, California

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