The Call Center Analysts are responsible for managing inbound
calls from employees interested in open enrollment opportunities.
As a Call Center Analysts your customer service skills are
essential to providing the highest level of support to internal
Call Center Analyst:
? Provide exceptional customer service to internal and external
employees via telephone.
? Ensures customer satisfaction by providing quality service,
identifying customer needs and assisting them with issues/concerns
related to benefits enrollment.
? Research, identify and problem solve, verify eligibility of
service and place call backs as required
? Meet and support established service goals and business
objectives by meeting and exceeding key performance standards.
? Ability to multi-task; simultaneously thinks, talks, and type at
? Uses excellent hearing and listening skills to receive detailed
information and perform data entry as needed.
? Other duties may be assigned.
? Handle approximately 50 callers per day with an average call
handle time of 9 minutes.
? High School Diploma or General Education Degree (GED) required;
some college preferred.
? Minimum of one (2) years customer service experience in a call
center, health clinic or human resources.
? Health care or benefits experience preferred.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected