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Commercial Mortgage Loan Servicing Specialist - SS&C Technologies

Company: SS&C Technologies
Location: San Francisco
Posted on: April 10, 2021

Job Description:

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

SS&C Technologies Inc., a world leading provider of comprehensive financial management systems and services is looking for experienced individuals to join the firm's Precision LM Professional Services team in the role of Commercial Mortgage Loan Servicing Specialist. The Commercial Mortgage Loan Servicing Specialist is a key, client facing role, responsible for providing product support to clients utilizing SS&Cs Loan Servicing platform, Precision LM. The Commercial Mortgage Loan Servicing Specialist will collaborate with both internal resources and external clients to aid in the successful utilization of Precision LM. Our Precision LM System is an end-to-end solution for the Commercial, Residential Whole Loan, and Agency markets. The successful candidate will have a strong loan background and the ability to interact with clients.

Commercial Mortgage Loan Servicing Specialist - Remote Opportunity Available

The Commercial Mortgage Loan Servicing Specialist is a position that performs tasks necessary for the support of the business needs of the client. These individuals must be able to analyze the business needs of the client and identify the means for fulfilling those needs within the Company's applications. The Commercial Mortgage Loan Servicing Specialist will need to be adept at the art of client diplomacy and team relationship building, in addition to possessing sound project management skills to apply these attributes to meet the clients' business needs. This requires developing and maintaining an excellent working relationship with the client(s) and the team, in addition to possessing an excellent understanding of the industry and the various system solutions. The person will be the liaison between the client and the development teams to analyze solutions that meet the client's business requirements and ensure goals are met with technology deliverables.

The Commercial Mortgage Loan Servicing Specialist should have experience with a diverse range of technologies; this should include: system design, project management, overall systems development responsibilities and experience with leading teams and project to successful completion. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Serves as point-of-contact for end users for specific module(s), functional and/or business area(s)
  • Perform problem identification & resolution for issues related to specific module(s), functional and business area(s). Provide training to prevent problem reoccurrence and knowledge transfer. Escalate issues to management when appropriate.
  • Understands the business function and works with team to define business requirements
  • Collect, analyze, review, document and communicate business needs and requirements to Product Development. Translate high level business requirements into functional specifications in use case documentation and manage changes to such specifications.
  • Proactively engage with clients to understand and anticipate their needs to deliver an exceptional client experience
  • Mentoring and educating other staff members
  • Perform special duties/functions assigned by management "Essential Day to Day Responsibilities"
  • Work under general direction with minimal supervision
  • Excellent oral and written communication skills
  • Proven ability to work in a successful team environment
  • Excellent interpersonal skills
  • Excellent time management and organizational skills
  • Ability to juggle competing priorities, multiple clients, timelines and expectations with accuracy and professional acumen
  • Highly motivated and flexible

    Essential Day-to-Day Responsibilities
    • Provide support to clients when required, log and classify all issues and requests in the Issue tracking database
    • Continually work to deepen product and industry knowledge. Proactively develop and maintain technical Precision LM and commercial real estate loan industry knowledge
    • Manage the case resolution process for clients by following defined procedures and ensuring cases are resolved within target response times
    • Exchange and share knowledge with the team to maximize knowledge and the effectiveness
    • Identify and escalate problems affecting a number of clients or influencing the timely resolution of one client's inquiry
    • Contribute to the "How to" Knowledge Base by authoring required volume of materials of high-quality and accuracy with close attention to detail

      Position Qualifications
      • Bachelor's degree in business or equivalent preferred
      • 1 to 5 years providing software issue analysis and solving client issues
      • Ability to manage high pressure client situations and build trust with the clients.
      • Ability to synthesize and communicate complex technical issues to non-technical audiences
      • Ability to communicate well with both internal and external audiences using excellent interpersonal, client management and communications skills
      • Outstanding time management skills and attention to details
      • Commercial Loan Servicing experience. Agency experience is preferred (FNMA, FHLMC, HUD, GNMA)
      • Basic SQL experience is preferred

        Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Keywords: SS&C Technologies, San Francisco , Commercial Mortgage Loan Servicing Specialist - SS&C Technologies, IT / Software / Systems , San Francisco, California

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