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Sr. Business Analyst, A&C Technology

Company: Salesforce
Location: San Francisco
Posted on: April 10, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryFinance and OperationsJob DetailsThe A&C Technology team is looking for a Senior Business Analyst, passionate about solving complex business problems, to join our team as an individual contributor.


Your Role
You will collaborate with cross-functional teams at Salesforce to deliver amazing enablement business initiatives, ensuring that technology solutions roll out successfully and in a sustainable way.
You will collaborate with a variable group of Product Owners, Business Systems Analysts and business stakeholders on requirements, business value scoring and success metrics. You will drive the requirements gathering process such that the end product accurately reflects business needs which includes: risk/impact analysis, "as is" and "to be" process documentation, success metric identification, functional requirements (including acceptance criteria), all agnostic of a specific technical solution. You will be responsible for reviewing technical solutions for compliance to business process and objectives as well as coordinating the end to end UAT cycle. Depending on the product/project, you may also participate/support the change management framework.
You should have a strong spirit of innovation and should be comfortable operating in a fast-paced environment. A sense of agility is key, and being comfortable with changing directions is critical.


Responsibilities

  • You will lead requirements gathering sessions and maintain business requirements documents
  • You will process map the as-is and to-be business processes
  • You'll architect solutions to business problems with use of technology and business process engineering
  • You'll deploy technology systems and business process for the Global Enablement business
  • You'll partner with IT, Trailhead and any other teams contributing towards your deployments
  • You'll provide hands-on expert consultation to your team members, including developers, support staff on technical issues
  • You develop and document technology and operational best practices
  • You'll serve as a subject matter expert in the business area you are aligned to
  • You'll design and manage the execution of UAT test plans and ensure a quality solution is delivered
  • You're able to support multiple projects with dependencies, simultaneously
  • You're able to articulate complex technical matters in easy to understand, business facing terms
  • You have strong communication and presentation skills. Prior experience working closely with and communicating professionally with business stakeholders
  • You'll derive insights based on data from your deployments to further optimize our business processes
  • You demonstrate leadership and business acumen by anticipating business needs and are able to respond with alternative solutions when business priorities change
    Required Qualifications
    • Experience with business requirements gathering techniques and business process mapping/design
    • 5+ years of technology consulting or similar relevant industry experience
    • Experience managing at least two large-scale full-life cycle implementations of business solutions (CRM implementation experience a big plus)
    • 3+ years in a business or functional project lead role
    • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
    • Experience presenting to senior-level leadership or other decision makers to present and sell ideas to various audiences (technical and non-technical)
      Preferred Qualifications
      • Computer Science or Business Information Systems Bachelor's degree
      • Technology transformation implementation experience
      • Proficiency in project management
      • Experience with change management, including: rollout planning, training plan development, and user adoption
      • Admin Certification
      • Experience with Einstein Analytics/ Tableau
      • Familiarity with Agile principles or experience working on Scrum teams
      • Knowledge of integration platforms like MuleSoft, Informatica and Informatica CloudAccommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the "Most Admired Companies in the World" and one of the "100 Best Companies to Work For" eleven years in a row, and named "Innovator of the Decade" and one of the "World's Most Innovative Companies" eight years in a row by Forbes. There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that's so much bigger than themselves, an industry, and their company. We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

Keywords: Salesforce, San Francisco , Sr. Business Analyst, A&C Technology, IT / Software / Systems , San Francisco, California

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