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Technical Lead, Client Services

Company: High Fidelity Inc.
Location: San Francisco
Posted on: April 10, 2021

Job Description:

About Us: High Fidelity is a real-time communications company whose mission is to build technologies that power more human experiences in today's digital world. Our Spatial Audio service delivers a richer, high quality experience that's more enjoyable for people to use because it more closely mimics how we listen to sound in real life. High Fidelity's Spatial Audio enables listeners to identify and understand multiple sounds or voices occurring at the same time coming from different locations. The API is incredibly easy to use and implement; our technology processes audio inputs in the cloud and delivers a single, mixed-stream back to each listener, which allows for minimal bandwidth requirements. High Fidelity's audio is used for virtual events, VR, social audio, collaboration, games, and more. High Fidelity's incredible, synchronous, live spatial 3d audio technology is designed and built by professional musicians and streaming media pioneers. Our API allows anyone to easily develop beautiful sounding applications. About the Position: High Fidelity is looking for a technical generalist and team lead who can oversee the maintenance and development of our spatial audio client libraries and work with our customers to enable their application development. Candidates should be experienced in people management as well as having extensive technical experience themselves, ideally in a services environment. High Fidelity currently provides client libraries / SDKs for development with JavaScript and Node.js, and we are in the process of releasing parallel libraries for native iOS, Unity, and other platforms. Our services also include development and maintenance of our sample applications that demonstrate the use of the libraries, as well as occasional short-term professional services assistance for our customers. This is a senior-level position in a small team. Day to day responsibilities:

Overseeing priorities and managing project scope for yourself and your team Providing leadership, support, and motivation to technical team members Building client-focused, high quality spatial audio products and services Writing and reviewing code for our libraries, and making architectural decisions Participating in decision-making and triage of enhancement requests and upcoming product features, especially as they relate to client needs Working with our customers to ensure their implementations are successful Commenting code and providing technical information to enable the production of library documentation and guides for new users Qualifications and Experience: General Experience:
Experience managing software engineers and project priorities Professional services, customer success, or customer support experience Programming Experience:
High proficiency with JavaScript and Python Some familiarity with C++ or similar Both client-side and server-side experience Other Desired Technical Experience:
AWS, especially EC2 Relational databases, especially PostgreSQL Github (Github Actions experience a plus!) Conceptual familiarity with networking and WebRTC Experience with multiple programming languages (i.e. a true generalist) ideal Skills, Abilities and Knowledge:
Comfortable, helpful, and friendly with customers Learns quickly and creative thinker/problem solver Capable of translating functional requirements into product and documentation Ability to effectively deal with occasionally changing priorities and requirements Self-motivated, self-directed and proactive Effective communicator, maintaining open communication across teams Good interpersonal skills Strong technical leader, able to guide their team through technical issues and challenges High Fidelity Perks!
Work fully remote, in lovely 3d spatial audio (we swear your ears will thank you!) Awesome medical/vision/dental package Smart, engaged co-workers who value their time together and support each other's growth Flexible paid time off (PTO) program 401(k)
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H.S. Diploma/Equivalent

Keywords: High Fidelity Inc., San Francisco , Technical Lead, Client Services, IT / Software / Systems , San Francisco, California

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