Technical Support Specialist

Company: Odoo
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Technical Support Specialist - Spanish The role will be 100% remote for now #socialdistancing. Eventually, it will convert into an onsite role in San Francisco CA.We are hiring a Spanish speaking Technical Support Specialist to join the team! This role requires no travel.Odoo is the world's top open-source ERP SaaS software and Technical Support is key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.As a Spanish speaking Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across Latin America.Responsibilities:* Become an expert in Odoo's SaaS/Cloud based applications* Prioritize, answer, and implement creative solutions for customers* Create solutions and effectively communicate (written, verbal) those ideas to customers * Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues* Collaborate with Engineering and Product resources to escalate critical issues* Participate in testing of new and updated products and provide feedback* Resolving Tier 1 and 2 incoming issues via email, chat and phone* Gathering feedback: our product team loves to crank out features that our users are asking forQualifications and Requirements:* Bachelor's degree or higher is required* Creative thinker and strategic problem solver* Ability to communicate technical concepts clearly and effectively, both written and orally in Spanish* Excited to play an integral role during our company's most rapid growth period* Demonstrate an affinity for Saas products that handle CRM, Accounting, Inventory, POS, and other software verticalsNice to have:* 1+ years' experience supporting an enterprise SaaS solution* Experience/knowledge with G Suite, Office 365, and other SaaS/Cloud based applications* Prior experience at a fast-growing startupCompensation and Perks:* Compensation includes base salary and commission* Benefits package: healthcare, dental, vision, life insurance, Flexible Spending Account, Health Savings Account, and savings on additional voluntarily selected benefits* PTO (Paid-time-off), paid sick days, and paid holidays* Pre-tax commuter benefits such as parking and transit* Snacks, fruit, and coffee/drinks on tap!* Yoga classes on-site and other activities possibly expensed if multiple employees attend, especially sports-focused activities* Evolve in a nice working atmosphere with a passionate team!Pursuant to the San Francisco Fair Chance Ordinance, we will consider foremployment qualified applicants with arrest and conviction records

Keywords: Odoo, San Francisco , Technical Support Specialist, IT / Software / Systems , San Francisco, California