Software Application Engineer

Company: Techworkers
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Sr. Software Engineer (Application Support)Remote; 6 monthsSupporting applications for a large company with smart energy grid solutions. Has in-depth technical knowledge of supported applications. Resolves support requests, maintains support knowledgebase, communicates with third party vendors on application issues and requests.--Support coverage hours 18/5 with a team of 3* Provide Tier 1 and Tier 2 support* Maintenance of supported applications, including:* Perform maintenance activities identified through application health monitoring* Adjust performance-related settings for currently installed versions of supported application as per provided instructions* Carry out resolution recommendations approved by client* Primarily working in the Application layer and Database layer* DB restarts* Execution of read-only SQL queries for data extraction and troubleshooting* Ticket handling* Data migration from one application to another using existing scripted solutions* System restarts, Shutdowns, Patches in Jira* Work on requests from the top of backlog, consider priority, and execute them* Monitoring of supported applications health, including:* Monitor availability of supported applications* Monitor supported applications' databases availability* Monitor web servers' availability (only for web servers that serve as supported application's front-end)* Resolves support requests* Maintains support knowledgebaseQualifications/Requirements:* 6+ years Atlassian expertise (Jira, Confluence, Crowd)* 4+ PostgreSQL Knowledge* 3+ years of experience with DBA skills* Apache Knowledge* NGINX knowledge* Linux (CentOS) admin

Keywords: Techworkers, San Francisco , Software Application Engineer, IT / Software / Systems , San Francisco, California