SanFranRecruiter Since 2001
the smart solution for San Francisco jobs

Service Desk Executive Support and Technical Lead

Company: Business Wire
Location: San Francisco
Posted on: February 25, 2021

Job Description:

Service Desk Executive Support and Technical Lead Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that's just the beginning! Organizations, big and small, depend on us to accurately publicize market-moving news and multimedia, host online newsrooms and investor relations websites, and generate social engagements that continuously develop interactions with their target audience. About The Team The Infrastructure team is committed to creating an inspiring and rewarding place to build out and support the technology infrastructure for all of the people who deliver Business Wire's amazing client experience - from our newsroom team, to marketing, to tech talent to media relations. We pride ourselves on creating a fulfilling and collaborative environment where we solve big problems together. We're looking for smart, passionate, creative and innovative people to join our team! About The Role Reporting to the Manager of Service Desk, the Service Desk Executive Support and Technical Lead is the initial point-of-contact for Executive team related needs, and responds and communicates issues promptly regarding any assigned tasks, executing them with top-notch quality. This person is a great communicator with especially strong interpersonal communication skills in both remote and onsite settings. This role requires a flexible schedule and high availability, supporting an on-call schedule with the occasional need to work with and support team members in our offices globally. This is a salaried/exempt position.-- What You'll Do

  • Provide a world-class onsite and remote IT Service Desk Support experience for Business Wire team members.
  • Provide technical guidance and leverage best practices to refine and improve processes and procedures.
  • Ensure that exceptionally high customer service standards are met with great focus on the team member support experience. Promote knowledge sharing and learning amongst the team.
  • Host weekly training sessions for the team.
  • Take point as lead service desk responder during severity incidents,--collaborating with multiple teams to communicate technical issues in a clear and simple format to large audiences.
  • Provide guidance for technical projects within the Service Desk team, research and provide informed and experienced input for future tools and technology initiatives.
  • Coordinate and lead company all-hands meetings from a technical perspective ensuring a seamless and professional meeting delivery and experience.
  • Collaborate with the Corp IT Systems and InfoSec teams to implement advanced features, functionality and the continued buildout of Business Wire MDM and IAM platforms. Leverage system tools such as SCCM, JAMF, and Office 365 to manage and secure Business Wire endpoints.
  • Troubleshoot Microsoft Operating Systems, Dell hardware,--Apple OS and MacBook laptops, Office365, mail routing, and secure virus and malware remediation steps.
  • Collaborate with internal teams to improve onboarding and offboarding processes, and host onboarding sessions.
  • Lead process development for inventory management and endpoint reporting accuracy.
  • Support identity management tools and collaborate with Corp Systems Team for IAM projects and initiatives.
  • Support advanced conferencing hardware and collaboration technologies. What You'll Need
    • 5+ years of hands-on systems support in a high-availability, 24x7 Windows environment,--preferably in a VIP Support or Technical Lead role.
    • Advanced knowledge and experience supporting: Office 365, Active Directory, SCCM, JAMF, Slack, Barracuda, Zoom, Ring Central, remote connectivity,--and other collaboration tools.
    • Experience in automation technologies and concepts,--with an inquisitive mindset for creative solutions.
    • Excellent time management, communication, and organizational skills.
    • A positive attitude with drive and focus to provide an excellent support experience.
    • Microsoft, CompTIA, and A+ certifications are a plus. Business Wire will not sponsor a new applicant for employment authorization for this position. Local candidates preferred. Relocation assistance is not provided. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.

Keywords: Business Wire, San Francisco , Service Desk Executive Support and Technical Lead, IT / Software / Systems , San Francisco, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other IT / Software / Systems Jobs

BMC Developer
Description: BMC Developer br br br br br As a BMC Developer, you are responsible for working with a team on the enablement of OpenBMC for a future server-class platform. You will collaborate both internally, (more...)
Company: Nuvia Inc
Location: Milpitas
Posted on: 03/5/2021

Software Support Technician
Description: Remote throughout COVID, then onsite in Palo Alto, CA. Fantastic Non-Profit Organization Possible contract to hire. PSR Associates, Inc. is an IT consulting firm specializing in Staffing and Recruiting (more...)
Company: PSR Associates, Inc.
Location: Palo Alto
Posted on: 03/5/2021

Sr Programmer Analyst
Description: Performs a variety of information technology functions, which may be technical, operational, process oriented or project oriented. Under general supervision and with very little functional guidance, utilizes (more...)
Company: American Greetings
Location: Danville
Posted on: 03/5/2021

Technical Writer (Healthcare)
Description: br The company product area includes experts from across the company who are leveraging expertise in AI, hardware, products and more in order to help people lead healthier lives. The Customer Success (more...)
Company: IntelliPro Group Inc.
Location: Palo Alto
Posted on: 03/5/2021

System Software Integration Engineer - CI/CD
Description: System Software Integration Engineer - CI/CD br br br br br As a System Software Integration Engineer, you are responsible for working with a team to design, build and deploy testable software (more...)
Company: Nuvia Inc
Location: Aptos
Posted on: 03/5/2021

Technical Program Manager, Hardware Platforms Development
Description: Technical Program Manager, Hardware Platforms Development ul li Bachelor's degree in Electrical Engineering, Systems Engineering, related field or equivalent practical experience. li 5 years of (more...)
Company: Google
Location: Mountain View
Posted on: 03/5/2021

Field Service Engineer - West Coast (USA)
Description: Operations Pleasanton, California, United States Full time Purigen Biosystems, Inc., a Venture-backed, life science tools start-up company in the San Francisco bay area, is seeking an experienced Field (more...)
Company: Purigen Biosystems
Location: Pleasanton
Posted on: 03/5/2021

Sales Executive Fiber
Description: The AT T Fiber team is expanding their sales team and hiring fast Join the team and receive a 1000 sign on bonus, after 90 days on payroll Don't delay, review the job description and apply now br (more...)
Company: AT&T
Location: San Ramon
Posted on: 03/5/2021

Frontend Developer (10+ Years of exp)
Description: Senior Front End Developer 10 Years of experience Key Words: React, Java script, HTML, CSSOur client is one of largest retailers in the world. Yet their IT department is nimble and dynamic and works (more...)
Company: Maxonic
Location: Pleasanton
Posted on: 03/5/2021

Technical Support Engineer
Description: Title: Technical Support EngineerLocation: Mountain View, CADuration: 12 Months Project Overview:Our client in Mountain View is looking for a Technical Support Engineer to join their mobile team for (more...)
Company: Synergis IT + Creative
Location: Mountain View
Posted on: 03/5/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds