Senior Technical Program Manager

Company: Benchling
Location: San Francisco
Posted on: January 15, 2021

Job Description:

Over the next 10 years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy will dramatically change how we treat cancer and other major illnesses. Biofuels and biomaterials will transform the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology will produce sustainable and ethical food. Benchling---s mission is to accelerate the research that propels us towards this future, and magnify its impact, through modern software.Every day, scientists and academics around the world use Benchling in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research. Our intuitive, user-friendly platform ensures that science isn't held back by outdated and disconnected tools. With Benchling, all scientists can capitalize on their scientific potential.Benchling was founded by a team of MIT graduates and has raised funding from Andreessen Horowitz, Benchmark, Menlo Ventures, Thrive Capital, and Y Combinator. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.As part of the Technical Program Management team, your role will be to drive the effectiveness and efficiency of our R&D organization across engineering, product, and design (i.e. EPD). You will be helping the team in defining objectives, strategy, planning, tactics, and in developing and implementing processes that scale.You will be working closely with a cross-functional team to define and refine program scope, timelines, dependencies, resource planning and risks to enable and ensure that the team efficiently makes decisions and delivers on commitments. You will manage, track and communicate overall status to all stakeholders, proactively spotting and overcoming potential obstacles and establishing credibility and trust at the ---grass roots--- level of the team. In addition to working with the broader team, you will also be interfacing with Customer Experience to craft release plans, and deployment progress. You will also ensure that customer impacting defects and incidents are clearly communicated and tracked. You will develop the necessary processes, templates, and communication channels to support this across a dynamic range of domains (product marketing, customer success, product, engineering) and management levels (VPs, managers, ICs). Also, Benchling operates a customer-facing development team, Customer Engineering, that handles custom application and integrations on the platform. You may be responsible for supporting project costing, creating 2 (or 3 party) project plans, working directly and confidently with customers and vendors on updates and issue tracking. As Benchling---s ecosystem strategy gets even more defined, you will be instrumental in setting up the developer partner-facing interfaces, process, and support.WHAT YOU---LL DOLead key programs that are part of the Engineering, Product and Design Roadmap.Build and own project plans for your programs. This could include different scenarios project plans depending on any or all of the following: customer asks/commitments, resources and dependencies.Establish the key operational reports and metrics we need to track at a program level.Own and evolve all the necessary planning and engineering program level artifacts (i.e. project plans, resource planning, RAG status, risk register, change management, etc.)Run regular team status meetings and reporting on overall program health.Work with your peers in the EPD Management Team to incorporate your programs into the overall EPD planning cycle and process.Work with EPD Operations and Leadership to pioneer processes and procedures to plan and execute on program level initiatives at scale.Be a champion and educator of pragmatic blend of both program management and agile scrum practices.WHO YOU ARE7 years experience with engineering program management, management consulting, product management, and/or similar in the technology industry; experience in a B2B enterprise SaaS business is a bonus.A proven technical program/project manager who has driven complex cross-functional rolloutsDelivered key growth initiatives, including business case justification and scope refinement in order to drive consensus and deliver successful outcomes.Knowledge and use of Program, Project Management and Agile tools (i.e. Jira, Smartsheet, Asana, etc.) - able to create moderate to complex level project plans and resource leveling.Extensive experience in applying both project/program management and agile methodologies to both real world and start-up growth environments.Very comfortable reporting to higher level management and Executives and facilitating large discussions.Highly collaborative, excel at listening to others, and excellent at articulating ideas in written and oral formMotivated self-starter with a high attention to detail; flexible and adaptable to changeInterest in software team structure, workflow, process, tools and team dynamics to help us manage EPD---s rapid growthBachelor---s degree in a technical fieldOUR VALUESEmpower through information. We explain the ---why--- behind every decision, unless there are highly sensitive circumstances. We're honest about how we're doing, especially in difficult times. We believe that sharing information builds trust and enables better decision-making.Rely on tenacity. Hard work is one of the greatest factors to determine success and is fully under our control. We must make the most of every day by bringing the highest level of determination. Dreaming big is not enough.Raise the bar. Pushing ourselves and others to improve will be uncomfortable and at times result in failure. However, it's critical to our success. We're dedicated to creating a place where everyone feels challenged to improve.Build a lever. We choose to build tools and infrastructure that will help others make world-changing innovations. There's less glory in it, but in the words of Archimedes, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."PERKS AND BENEFITSWork with a talented yet humble teamCompetitive compensation & equity packageMonthly health & wellness stipend401kMedical, dental, and vision insuranceWeekly virtual social events, and annual company retreats$1,000 work-from-home stipendIn following best practices and safety protocols, all Benchling employees are expected to work remotely until we are further advised that it is safe for employees to resume work in their respective office locations. To support remote work conditions, Benchling provides each employee a one-time stipend of $1,000 upon commencing employment, and additional discounted employee purchase plans for home-office equipment.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Benchling, San Francisco , Senior Technical Program Manager, IT / Software / Systems , San Francisco, California