Senior Technical Program Manager
Company: Benchling
Location: San Francisco
Posted on: January 15, 2021
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Job Description:
Over the next 10 years, biotech will fundamentally rewrite the
way we live. Gene editing and cell therapy will dramatically change
how we treat cancer and other major illnesses. Biofuels and
biomaterials will transform the cars we drive, the clothes we wear,
and the makeup of everyday objects. Crop science and synthetic
biology will produce sustainable and ethical food. Benchling---s
mission is to accelerate the research that propels us towards this
future, and magnify its impact, through modern software.Every day,
scientists and academics around the world use Benchling in their
efforts to solve humanity's most pressing problems. For these
scientists, Benchling is the central technology they use to conduct
their research. Our intuitive, user-friendly platform ensures that
science isn't held back by outdated and disconnected tools. With
Benchling, all scientists can capitalize on their scientific
potential.Benchling was founded by a team of MIT graduates and has
raised funding from Andreessen Horowitz, Benchmark, Menlo Ventures,
Thrive Capital, and Y Combinator. Our customers include
pharmaceutical giants, leading biotechs, and the world's most
renowned research institutes.As part of the Technical Program
Management team, your role will be to drive the effectiveness and
efficiency of our R&D organization across engineering, product,
and design (i.e. EPD). You will be helping the team in defining
objectives, strategy, planning, tactics, and in developing and
implementing processes that scale.You will be working closely with
a cross-functional team to define and refine program scope,
timelines, dependencies, resource planning and risks to enable and
ensure that the team efficiently makes decisions and delivers on
commitments. You will manage, track and communicate overall status
to all stakeholders, proactively spotting and overcoming potential
obstacles and establishing credibility and trust at the ---grass
roots--- level of the team. In addition to working with the broader
team, you will also be interfacing with Customer Experience to
craft release plans, and deployment progress. You will also ensure
that customer impacting defects and incidents are clearly
communicated and tracked. You will develop the necessary processes,
templates, and communication channels to support this across a
dynamic range of domains (product marketing, customer success,
product, engineering) and management levels (VPs, managers, ICs).
Also, Benchling operates a customer-facing development team,
Customer Engineering, that handles custom application and
integrations on the platform. You may be responsible for supporting
project costing, creating 2 (or 3 party) project plans, working
directly and confidently with customers and vendors on updates and
issue tracking. As Benchling---s ecosystem strategy gets even more
defined, you will be instrumental in setting up the developer
partner-facing interfaces, process, and support.WHAT YOU---LL
DOLead key programs that are part of the Engineering, Product and
Design Roadmap.Build and own project plans for your programs. This
could include different scenarios project plans depending on any or
all of the following: customer asks/commitments, resources and
dependencies.Establish the key operational reports and metrics we
need to track at a program level.Own and evolve all the necessary
planning and engineering program level artifacts (i.e. project
plans, resource planning, RAG status, risk register, change
management, etc.)Run regular team status meetings and reporting on
overall program health.Work with your peers in the EPD Management
Team to incorporate your programs into the overall EPD planning
cycle and process.Work with EPD Operations and Leadership to
pioneer processes and procedures to plan and execute on program
level initiatives at scale.Be a champion and educator of pragmatic
blend of both program management and agile scrum practices.WHO YOU
ARE7 years experience with engineering program management,
management consulting, product management, and/or similar in the
technology industry; experience in a B2B enterprise SaaS business
is a bonus.A proven technical program/project manager who has
driven complex cross-functional rolloutsDelivered key growth
initiatives, including business case justification and scope
refinement in order to drive consensus and deliver successful
outcomes.Knowledge and use of Program, Project Management and Agile
tools (i.e. Jira, Smartsheet, Asana, etc.) - able to create
moderate to complex level project plans and resource
leveling.Extensive experience in applying both project/program
management and agile methodologies to both real world and start-up
growth environments.Very comfortable reporting to higher level
management and Executives and facilitating large discussions.Highly
collaborative, excel at listening to others, and excellent at
articulating ideas in written and oral formMotivated self-starter
with a high attention to detail; flexible and adaptable to
changeInterest in software team structure, workflow, process, tools
and team dynamics to help us manage EPD---s rapid
growthBachelor---s degree in a technical fieldOUR VALUESEmpower
through information. We explain the ---why--- behind every
decision, unless there are highly sensitive circumstances. We're
honest about how we're doing, especially in difficult times. We
believe that sharing information builds trust and enables better
decision-making.Rely on tenacity. Hard work is one of the greatest
factors to determine success and is fully under our control. We
must make the most of every day by bringing the highest level of
determination. Dreaming big is not enough.Raise the bar. Pushing
ourselves and others to improve will be uncomfortable and at times
result in failure. However, it's critical to our success. We're
dedicated to creating a place where everyone feels challenged to
improve.Build a lever. We choose to build tools and infrastructure
that will help others make world-changing innovations. There's less
glory in it, but in the words of Archimedes, "Give me a lever long
enough and a fulcrum on which to place it, and I shall move the
world."PERKS AND BENEFITSWork with a talented yet humble
teamCompetitive compensation & equity packageMonthly health &
wellness stipend401kMedical, dental, and vision insuranceWeekly
virtual social events, and annual company retreats$1,000
work-from-home stipendIn following best practices and safety
protocols, all Benchling employees are expected to work remotely
until we are further advised that it is safe for employees to
resume work in their respective office locations. To support remote
work conditions, Benchling provides each employee a one-time
stipend of $1,000 upon commencing employment, and additional
discounted employee purchase plans for home-office equipment.We are
an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status.San Francisco applicants:
Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
conviction records.
Keywords: Benchling, San Francisco , Senior Technical Program Manager, IT / Software / Systems , San Francisco, California
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