Business System Analyst - Telephony
Company: Kforce Technology
Location: Stanford
Posted on: January 15, 2021
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Job Description:
RESPONSIBILITIES: Kforce has a client that is looking for a
Business System Analyst, Telephony to join their team in Stanford,
CA This contract to hire opportunity will be remote, but onsite
occasionally. Position Purpose: This team provides the contact
center and clinical operational support to our client and their
other company medicine entities to ensure patients have access to
healthcare with multiple technology platforms, establish successful
clinic operations, and plan for future contact center needs.
Responsibilities: Provide tier-2 support of application incidents
reported through the help desk Manage delivery and SLAs by guiding
incident resolution, problem management, maintenance, and
enhancement tickets raised by the end users for a variety of
application including but not limited to Avaya, CISCO, Live chat
and Televox, etc. Coordinate application support with other
information technology teams including Infrastructure, Integration,
Reporting, and the help desk Lead the implementation of low to
medium complexity tools and workflows Lead small to medium
complexity software upgrade initiatives or enhancements to
workflows including the design, build, and test phases Lead any
testing that is required as part of new implementations,
enhancements or upgrades Implement changes using documented
procedures that are compliant with department's policies and
procedures Provide ongoing troubleshooting, support, and
maintenance of applications; Including 24/7 on call coverage as
required Act as a liaison between customer and other support staff
to facilitate resolution for low complexity issues Assist senior
team members in developing and maintaining
requirements/specifications and test cases for new or enhanced
functionality to department application Job Requirements:
REQUIREMENTS: Bachelor's degree in a work-related discipline/field
from an accredited college or university CISCO Telephony
certifications is a plus Certified Business Analyst or Project
Management Certification is a plus Three to five (3-5) years of
progressively responsible and directly related work experience
Kforce is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, gender identity, national origin, age, protected
veteran status, or disability status.
Keywords: Kforce Technology, San Francisco , Business System Analyst - Telephony, IT / Software / Systems , Stanford, California
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