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Associate Recruitment Consultant

Company: SThree
Location: San Francisco
Posted on: February 15, 2018

Job Description:

Back to search results Associate Recruitment Consultant


  • Job type: Permanent
  • Salary: Up to $45000 per annum + competitive
  • Location: San Francisco
  • Reference: VN3197

    STRATEGY DEVELOPMENT:



    • Developing and driving client development strategy in collaboration with senior business leaders, to generate revenue and pipeline business
    • Creating business plans for all current and opportunity tender business, owning and driving target client list
    • Advocates the SThree service attributes and effects organisational changes that supports business strategy and generate higher revenues for SThree
    • Actively communicating and executing new approaches such as advocating the peer-to-peer relationship model to enable long term trusted client relationships and securing of future business opportunity


      BUSINESS ANALYSIS & DEVELOPMENT:



      • Reviewing the portfolio of clients on a regular basis to identify further business and growth opportunities (e.g. new territory, skills etc) and presenting this back into the business
      • Working with senior management to conduct due diligence and analyse market intelligence to continue to evolve business opportunities, remain competitive and strive to become a market leader in our field
      • Spends time asking strategic questions to create a deep understanding of the client's business goals and resource requirements in order to recommend short/medium and long term client development strategy
      • Actively seeks opportunity to join up clients across geographies and SThree brands in order to create further growth and revenue streams
      • Places the client at the heart of key business decisions around service delivery models
      • Analysing & understanding key performance indicators (KPIs), financial and service metrics (NPS) to help inform business decisions and make recommendations which have a positive impact on revenue streams and client service effectiveness


        CUSTOMER RELATIONSHIP MANAGEMENT:



        • Establishing & maintaining strategic business relationships with clients
        • Maintaining close relationships with key decision makers within client organisations and providing issue resolution, when needed, by acting as a point of escalation
        • Allocating ownership of client accounts to leverage & develop business relationships (i.e. introducing dedicated Account Managers)
        • Identifying opportunities to involve Sales and Support Services management to develop peer-to-peer relationships
        • Conducting client service reviews to drive continuous service improvement (e.g. APMs, client satisfaction surveys)
        • Soliciting & acting on client feedback to ensure delivery of the highest quality service


          SALES & MARKETING:



          • Identifying opportunities to promote SThree's services based on clients' resource planning and recruitment needs in the short term and on-going
          • Seeking opportunities to collaborate with clients on industry related initiatives (e.g. CSR / Diversity projects, skills shortages, government initiatives) to support their strategic agenda by sharing best practice, industry insights and trends
          • Negotiating commercial agreements [e.g. client terms, master agreements, Service Level Agreements (SLAs)]
          • Working with marketing to devise and deliver appropriate Sector / Brand marketing campaigns for clients & candidates, in a targeted and professional manner


            PEOPLE / STAKEHOLDER MANAGEMENT:



            • Influencing internal stakeholders to drive activity and meet SLAs to ensure client needs are met and accounts are managed effectively
            • Demonstrating superior market expertise and acting as a conduit for knowledge sharing and best practice to support the development of sales teams
            • Ensures delivery to clients in line with agreed service standards by liasing with the delivery-teams for specific target accounts
            • Consistently role models the service led approach and proactively recognizes and reinforces service behaviors that promote client retention and create win/win situations for the client and for SThree
            • Developing relevant sales policies, best practice processes and compliance regulations; reviewing regularly to ensure efficiency and joined up approach to servicing clients


              Sthree US is acting as an Employment Agency in relation to this vacancy.

              Keywords: SThree, San Francisco, Associate Recruitment Consultant, Human Resources, San Francisco, California

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