Recruiter - Customer Experience

Company: Gusto
Location: San Francisco
Posted on: May 4, 2025

Job Description:

Denver, CO; San Francisco, CA; New York, NYAbout GustoGusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually.About the Role:At Gusto, the People team is the foundation of everything we do. We believe that attracting, hiring, developing, and retaining talent is core to our success. As a Recruiter in this role, you'll support full-cycle recruiting for our Customer Experience (CX) team, the largest organization at Gusto. The CX team is deeply passionate about our customers and leverages technology and service to set customers up for success with their payroll, benefits, and HR needs.In this position, you'll leverage your recruiting experience to support a range of searches across CX, including high volume customer service, mid-level and senior leadership, and niche industries like Workforce Management and Quality Assurance. You will be a true business partner to our hiring managers, heavily impacting Gusto's CX hiring strategy, and hire world-class talent.Here's what you'll do day-to-day:

• Manage full-cycle recruitment supporting benefits, payroll, and other CX teams at Gusto.
• Partner with hiring teams to understand their organizational objectives and drive a customized hiring plan to achieve those goals.
• Create unique strategies to identify, attract, engage, and close the best talent from branding and events to sourcing and referrals.
• Manage candidates in process to provide them with the most delightful candidate experience.
• Build proactive pipelines to support niche searches across different levels and functions.
• Partner with cross-functional teams including Compensation, HR Business Partners, and Executive Operations.
• Proactively contribute to improving Recruiting at Gusto by challenging the status quo and providing useful suggestions for improvement.Here's what we're looking for:
  • 3+ years of full-cycle Business/Corporate/CX recruiting experience where you have supported both high volume and leverage recruiting.
  • Minimum of 1 year supporting leverage hiring for niche roles.
  • Tactical experience using Greenhouse, Workday, and other recruiting tools such as Gem, Calendly, and LinkedIn Recruiter.
  • Preferred: previous experience recruiting for health insurance/benefits and/or payroll providers.
  • Experience coaching hiring managers, providing consultative guidance throughout the recruiting process.
  • Proven experience with passive sourcing and strategic pipeline building, and experience closing profiles ranging from entry level to senior leadership positions.
  • Familiarity with funnel metrics - you can use your data to understand and predict candidates needed to achieve hiring targets.
  • Ability to qualify a candidate and understand what each candidate brings to the table, as well as connect that candidate with the right opportunity at Gusto.
  • At your best in a fast-paced, constantly changing environment.Our cash compensation amount for this role is between $114,000/year and $135,000/year in San Francisco & New York City and between $94,000/year and $111,000/year in Denver. Final offer amounts are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
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Keywords: Gusto, San Francisco , Recruiter - Customer Experience, Human Resources , San Francisco, California