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Customer Advocate - Payroll

Company: VirtualVocations
Location: San Francisco
Posted on: September 3, 2024

Job Description:

A company is looking for a Customer Advocate - Payroll.



Key Responsibilities:

Support customer interactions in a contact center environment
Act as a front-line triage for urgent issues and develop solutions
Monitor system, troubleshoot issues, and escalate complex cases as needed


Required Qualifications:

Bachelor's degree preferred or 4 years of business experience
1-2 years supporting customers via phone
1-2 years of multi-channel customer service experience
1-2 years of prior customer facing HCM or Payroll experience is a plus
Familiarity with HCM software and troubleshooting configurations

Keywords: VirtualVocations, San Francisco , Customer Advocate - Payroll, Human Resources , San Francisco, California

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