SanFranRecruiter
the smart solution for San Francisco jobs

Guest Services Lead (PM Shift) - San Ramon Marriott - (19000JIU)

Company: Marriott International, Inc.
Location: Hayward
Posted on: April 18, 2019

Job Description:

Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International''s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. The San Ramon Marriott, located at 2600 Bishop Drive, San Ramon, CA, 94583 is currently hiring a Guest Services Lead (PM Shift). Responsibilities include: Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. Ensure current rate information is available. Identify package plans based on market codes, make necessary arrangements. Anticipate sold-out situations, obtain satisfactory alternative accommodations. Manage daily room inventory. Maintain database containing repeat/VIP guest preferences. Secure payment; verify and adjust billing; expedite problem payments. Activate room keys. Process all guest requests and relay messages. Identify and explain room features; supply guests with directions and information. Ensure any outstanding requests or problems are resolved. Compile and review daily reports/logs/contingency lists. Count bank at beginning and end of shift; secure bank. Process all payment types, vouchers, paid-outs, and charges. Notify Loss Prevention/Security of any guest reports of theft. Operate switchboard, forward calls to Front Desk whenever unattended. Monitor supply inventory. Assist management in training, scheduling, evaluating, counseling, motivating and coaching employees; serve as a role model. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Reach overhead and below the knees. Stand, sit, or walk for an extended period of time. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19000JIU?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Additional Location - Pleasanton, California; Walnut Creek, California; Hayward, California Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., San Francisco , Guest Services Lead (PM Shift) - San Ramon Marriott - (19000JIU), Hospitality & Tourism , Hayward, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Reps. Work At Home!
Description: We're looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone support for our clients' sales, customer (more...)
Company: Mommy Jobs Online
Location: Sunnyvale
Posted on: 04/21/2019

Part Time Consumer Electronics Sales Representative - EPT
Description: Part Time Consumer Electronics Sales Representative - EPT Our part time weekend Consumer Electronics Sales Representative jobs offer you the chance to take your passion for technology and excellent customer (more...)
Company: Advantage Solutions
Location: Santa Rosa
Posted on: 04/21/2019

Store Manager
Description: Position: Store Manager Basic Functions: Michaels Store Managers are enthusiastic and passionate about their work,
Company: Michaels Stores
Location: Santa Rosa
Posted on: 04/21/2019


Customer Service Appt. Setter - Telecommute
Description: A leader in health and wellness industry is expanding and interviewing for appointment setters to begin immediately. Headquartered in the US but doing business
Company: Norma Brown, Ameriplan Broker
Location: Stockton
Posted on: 04/21/2019

Delivery Driver (part or full time) with DoorDash - Make up to $23.0/h
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Deliver food and other items from local merchants
Company: Doordash
Location: Gilroy
Posted on: 04/21/2019

Line Cooks - Start at $13 per hour!
Description: Line Cooks - Start at 13 per hour At Red Robin, our Extraordinary People are at the heart of everything we do From ensuring that
Company: Red Robin
Location: Stockton
Posted on: 04/21/2019

Temporary Retail Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Santa Rosa
Posted on: 04/21/2019

Customer Sales & Service Reps $22.00 Base Pay Per Appt
Description: Customer Sales Service Reps br br Looking for work We are looking to fill customer service focused sales rep positions right away. Basic responsibilities include working with customers one on one, (more...)
Company: Vector Marketing
Location: Sunnyvale
Posted on: 04/21/2019

Cook
Description: Restaurant Team Member - Crew 2137 - Gilroy Ca 19011438 Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting a paycheck, but (more...)
Company: Chipotle Mexican Grill
Location: Gilroy
Posted on: 04/21/2019

Customer Service Agent - TP04000
Description: Starting Salary up to 19.24 per hour/ 40,179 annually. Perform any combination of tasks in a post office, such as receive letters and parcels sell postage
Company: United States Postal Service
Location: Modesto
Posted on: 04/21/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

San Francisco RSS job feeds