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Slot Guest Service Ambassador

Company: Graton Resort & Casino
Location: Rohnert Park
Posted on: February 15, 2019

Job Description:

Position Summary:
Responsible for providing friendly, efficient service to our internal and external guests. Responsible for slot floor, hand pays, minor machine repairs, currency and coin exchange and Players Club signups. Properly implements all Title 31 procedures. Observe and safeguard assets of the Company. Perform responsibilities in accordance with all Company standards, policies and procedures Essential Functions:
1. Responsible for practicing, supporting, and promoting Graton Resort & Casino's culture and demonstrating Service Standards at all times.
2. Comply with signatory controls, including Jackpot tickets, check in/out sheet verification, transfer or buy sheet verification, Title 31 paperwork, paid in/out slip, key control log, radio sign out log and daily sign in sheet.
3. Capable of counting down, checking in/out and maintaining accountability of a slot bank.
4. Be prepared to effectively and efficiently make change for guests, while maintaining Title 31 requirements.
5. Inform Shift Management of any illegal gaming devices.
6. Understand Graton Resort & Casino's philosophy and work effectively to implement it.
7. Complies with all Slot Department policies. Provides constructive feedback to Slot Department Management on necessary changes and improvements.
8. Ability to have clear, friendly and positive communication with internal and external guests.
9. Handle guest opportunities in a positive and professional manner.
10. Be aware of all activities in assigned area.
11. Inform Shift Management of guest needs, which may require special accommodations.
12. Keep work areas neat, clean and safe.
13. Understanding and awareness of the Players Club Rewards Program.
14. Be aware and updated on all upcoming events and promotions.
15. Promote enrollment on slot floor by recruiting new Players Club signups in assigned areas.
16. Issue Players Club cards and input data into system
17. Reprint a Players Club cards upon request from a guest.
18. Obtain a minimum of (5) new floor sign ups per week.
19. Other job related duties as assigned.

Keywords: Graton Resort & Casino, San Francisco , Slot Guest Service Ambassador, Hospitality & Tourism , Rohnert Park, California

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