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Slot Assistant Shift Manager

Company: Graton Resort & Casino
Location: Rohnert Park
Posted on: February 15, 2019

Job Description:

Position Summary:
Perform responsibilities in accordance with all Company standards, policies, and procedures. Responsibilities include providing friendly, efficient service to internal and external Guests, and overseeing during a daily shift the slot floor operation. Responsibilities also include directing Lead Guest Service Ambassadors, Guest Service Ambassadors, and VIP Attendants, properly implementing all Title 31 procedures, and observing and safeguarding Company assets. Essential Functions:
1. Responsible for practicing, supporting, and promoting Graton Resort & Casino's Company-wide culture and demonstrating Service Standards at all times.
2. Understands the company's philosophies and works effectively to implement them. Acts, in relation to team members and guests, in a manner consistent with the interests of Graton Resort & Casino.
3. Administers slot department policies. Provides constructive feedback to Slot Department management on necessary changes and improvements.
4. Ability to have clear and open, friendly and positive communication with internal and external guests.
5. Provide long term direction and goals to the shift's team members.
6. Supervise, coach, counsel and discipline the performance of all subordinate positions. Supports job coaches in orientation, training and evaluation of new team members.
7. Ability to maintain high morale through support, appreciation and development of team members.
8. Must be able to perform functions of subordinate positions.
9. Conduct Preshift meetings to provide team members with direct, accurate and useful information on upcoming events or policy changes.
10. Comply and verify all signatory controls, including Jackpot/Fill tickets, check in/out sheets verification, transfer or buy sheets verification, Regulation 6A paperwork, paid in/out slips, key control logs and radio sign out logs.
11. Efficiently process all requests for overrides on jackpots and fills.
12. Understand and be aware of the players club rewards program.
13. Ability to complete guest requests for benefits, such as comps, using the CMS Player Tracking System.
14. Be aware and updated on all upcoming events and promotions.
15. Other job related duties as assigned.

Keywords: Graton Resort & Casino, San Francisco , Slot Assistant Shift Manager, Hospitality & Tourism , Rohnert Park, California

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