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Housekeeping Supervisor

Company: Graton Resort & Casino
Location: Rohnert Park
Posted on: November 11, 2018

Job Description:

FULL-TIME POSITION

Position Summary

Perform responsibilities in accordance with all Company standards, policies, and procedures.

Essential Functions


  • Responsible for supporting the housekeeping attendant on the guest room floors, public areas, and linen.

  • Responsible for the day-to-day office operation and the hotel tower.

  • Assign daily rooms "status report" for opening and closing the house.

  • Supervise status board operators to ensure all available rooms are cleaned and any discrepancies are reconciled, paying special attention to all VIP Guests and requests.

  • Responsible for lost and found processes.

  • Monitor GRAs to ensure highest productivity levels.

  • Enhance all lines of communication among the housekeeping team.

  • Maintain strict key and radio control.

  • Maintain strict control of all housekeeping equipment and inventory.

  • Monitor and track all heavy cleaning projects (drapes, carpets, furniture, mattress flipping, and general cleaning).

  • Ensure all procedures are performed on a regular basis.

  • Perform room inspections and evaluate the performance of Assistant Housekeeper, GRAs, House Persons, and Uniform Room Attendants.

  • Counsel Team Members in a positive, constructive manner as necessary.

  • Conduct interviews of all candidates for available positions.

  • Develop, evaluate, and recommend candidates for promotions.

  • Ensure all Team Members successfully complete training in OSHA regulations.

  • Complete Team Members evaluations as set forth and established by Company.

  • Communicate with all departments within the Hotel on all levels.

    Minimum Qualifications


    • Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.

    • Able to logically and independently plan, organize, and complete work.

    • Well-developed inter-personal skills.

    • Ability to set and achieve high standards of performance.

    • Able to make progress and/or handle multiple assignments under time constraints.

    • Direct work force.

    • Provide support to staff and delegate job duties.

    • High School Diploma or equivalent.

    • Minimum three (3) years management experience, thorough knowledge of Housekeeping responsibilities and functions.

      Physical Requirements


      • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.

      • Ability to climb, bend, reach, walk and stand for the duration of the shift.

      • Manual dexterity to operate job related equipment.



        Keywords: Graton Resort & Casino, San Francisco , Housekeeping Supervisor, Hospitality & Tourism , Rohnert Park, California

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