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Guest Service Representative

Company: TownePlace Suites by Marriott Redwood City/Redwood
Location: Redwood City
Posted on: January 14, 2018

Job Description:

Here at TownePlace Suites by Marriott - Redwood Shores, we are a 95-Room all-suite hotel
designed to offer all the comforts of home for long-term guests. We are looking for a customer
service SuperStar to work at our Front Desk:
***This is a full-time position. Our front desk is staffed daily and shifts for this position may be 7am - 3pm, 1pm - 9pm or 3pm - 11pm.***
Prior hotel experience and/or knowledge of FOSSE are helpful but not necessary. The basics of
this position include:
- A friendly personality and desire to help people and make others comfortable
- Ability to anticipate/plan ahead to meet and/or exceed guest's expectations
- Ability to work independently and resolve challenges that may come up once trained and are
working unsupervised at times
- Ability to multi-task, be efficient and still provide excellent guest service in a sometimes fast
paced environment
- Ability to work as a team player in conjunction with other departments to meet guest's needs
- Greeting and assisting guests with checking in/out
- Answering phones
- Booking reservations
- Cashiering
- Concierge duties
This is a full-time position and therefore qualifies for benefits such as medical/dental/life
insurance, sick/vacation/holiday pay and associate discounts at Marriott hotels. Bilingual
English/Spanish speaking ability is helpful but not required.
A pre-employment drug test and verification of eligibility to work in the U.S. are required for
employment.JB.0.26.LN

Keywords: TownePlace Suites by Marriott Redwood City/Redwood, San Francisco, Guest Service Representative, Hospitality & Tourism, Redwood City, California

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