Overnight Member Services Representative (Mon-Thurs) 10pm-6am
Company: Planet Fitness
Location: Salinas
Posted on: February 18, 2026
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Job Description:
Job Description Job Description The Overnight Member Services
Representative will be responsible for creating a positive member
experience by providing a superior level of customer service to
Planet Fitness members, prospective members and guests. The
Overnight Closer will be responsible for creating a positive member
experience by providing a superior level of customer service to
Planet Fitness members, prospective members and guests. You will
also be responsible for closing that days shift for that business
day as well as creating an accurate bank deposit. Essential Duties
and Responsibilities Greet members, prospective members and guests,
providing exceptional customer service. Handle all front desk
related activities including: Answer phones in a friendly manner
and assist callers with a variety of questions. Check members into
the system. New member sign-up. Take prospective members on tours.
Facilitate needed updates to members accounts. Respond to member
questions and concerns in a timely and professional manner and
elevate to Assistant Manager or Manager as needed. Assist in
maintaining the neatness and cleanliness of the club. Close shift
for that business day. Create a bank deposit for next day.
Qualifications/Requirements Customer service background preferred.
Basic computer proficiency. A passion for fitness and health.
Upbeat and positive attitude! Punctuality and reliability is a
must. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. Bilingual Physical Demands Continual standing and
walking during shift. Continual talking in person or on the phone
during shift. Ability to work 3rd shift (overnights). Must be able
to occassionally lift up to 50 lbs. Will occasionally encounter
toxic chemicals during shift.
Keywords: Planet Fitness, San Francisco , Overnight Member Services Representative (Mon-Thurs) 10pm-6am, Hospitality & Tourism , Salinas, California
