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Store Manager - Full Time - San Francisco, CA

Company: L'Occitane En Provence
Location: San Francisco
Posted on: March 19, 2023

Job Description:

COMPANY OVERVIEW:L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. - L'OCCITANE continues to grow, opening several new boutiques nationwide. - L'OCCITANE seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural well-being.L'OCCITANE Group's mission is to "empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature". L'OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labor protection. All employees at L'OCCITANE must therefore implement the company's mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L'OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. Both job descriptions* & performance objectives shall explicitly reflect the employee's contribution & impact to the triple bottom-line (business, people, planet).JOB SUMMARY:The Store Manager is responsible, both personally and through the management of our Beauty Advisor, for driving sales results, recruiting and building talent and managing operational excellence and developing brand loyalty in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion and confidence. -JOB RESPONSIBILITIES:

Drive Sales ResultsMeet or exceed daily, monthly and annual Key Performance Indicators by analyzing key business metrics, developing action plans, communicating ways to drive the business and managing performance of sales associatesCreate associate schedules to ensure labor costs are managed strategicallyCreate and nurture a sense of accountability and entrepreneurial spirit within all associates to drive increased business
Recruit and Build TalentSource, hire, develop and retain Best in Class Assistant Managers and Beauty AdvisorsConsistently seek talent and network to create a pool of qualified candidatesAct as inspiration for The Way to PROSPERITY for L'OCCITANE employees; demonstrate and role model principles and behaviors and create a great place to work every dayProvide consistent positive and constructive feedback to deliver on brand service expectationsEnsure training and development of the teamCultivate an environment where associates respect and adhere to Company standards of integrity and ethics
  • Manage Operational Excellence
  • Maintain, train and coach L'OCCITANE visual and merchandising standards
  • Maintain consistent communication among store team
  • Manage all areas related to stock (backroom organization, replenishment, and inventory control)
  • Ensure standard operating procedures are executed, including testers, damages and other compliance related items
  • Ensure store is neat, clean, and pristine at all times, and all housekeeping and maintenance of total store is executed daily
  • Communicate all relevant business information to the team in a timely manner
  • Manage and approve weekly payroll
  • Interact transparently with District Managers and associates
    • Build Brand Loyalty
    • Maintain strong product knowledge of the entire L'OCCITANE product line
    • Model and teach others to create a positive and impactful customer experienceEmbrace and support our customer loyalty programs
      People & PlanetContribute to the company's waste reduction targets through their support of related in-store initiatives, such as: the Terracycle program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single use plastics, as well as by promoting our refill products to heat targetsAll other duties or projects as assignedKEY PERFORMANCE INDICATORS:
      Sales Customer ServiceTalent AcquisitionTeam workREQUIREMENTS: EDUCATION
      Bachelor's degree or equivalency preferred EXPERIENCE
      4+ years' work experience in retail sales with background in Luxury Boutique management a plusExperience with creation and implementation of sales and business strategyExcellent oral and written communication skills requiredIntermediate math skillsComputer literacy including MS Office and POS software a plusAbility to work evenings and weekendsSKILLS
      • Proven ability to motivate a sales force and drive results through peopleMust possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent managementPHYSICAL & TRAVEL REQUIREMENTS
        Occasional travelMust be able to stand and walk for length of shiftAbility to lift up to 25 lbsThe pay range for this role is $26.16 - $31.05 per hour (based on skills and experience).L'OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees' careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity - and our commitment to sustainability.All Applicants:United States Applicants Only: Powered by JazzHR

Keywords: L'Occitane En Provence, San Francisco , Store Manager - Full Time - San Francisco, CA, Hospitality & Tourism , San Francisco, California

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