Store Manager - Full Time - San Francisco, CA
Company: L'Occitane En Provence
Location: San Francisco
Posted on: March 19, 2023
Job Description:
COMPANY OVERVIEW:L'OCCITANE EN PROVENCE, founded in 1976 in the
Provence region of France, is a worldwide brand that offers
premium, natural-based, personal care and wellbeing Provencal
products and services. - L'OCCITANE continues to grow, opening
several new boutiques nationwide. - L'OCCITANE seeks to revive the
Provencal way of life and traditions through high quality,
effective personal care products as a great answer for natural
well-being.L'OCCITANE Group's mission is to "empower entrepreneurs
and communities to cultivate natural beauty and well-being and
regenerate nature". L'OCCITANE is also committed to sustainability
for business, people & the planet, as well as respect of human
rights, ethics principles and labor protection. All employees at
L'OCCITANE must therefore implement the company's mission and
integrate the social, environmental, economic and legal effects of
their actions in their day-to-day job. In practice, this means that
any employee at L'OCCITANE shall contribute to growing sales,
regenerating nature, caring for our consumers & partners and
supporting our employees. Both job descriptions* & performance
objectives shall explicitly reflect the employee's contribution &
impact to the triple bottom-line (business, people, planet).JOB
SUMMARY:The Store Manager is responsible, both personally and
through the management of our Beauty Advisor, for driving sales
results, recruiting and building talent and managing operational
excellence and developing brand loyalty in order to deliver natural
based products and the Provencal experience that will provide
tremendous growth in sales and a high profit margin. Store Managers
exhibit our key values of authenticity and respect and will lead
the store with pride, passion and confidence. -JOB
RESPONSIBILITIES:
Drive Sales ResultsMeet or exceed
daily, monthly and annual Key Performance Indicators by analyzing
key business metrics, developing action plans, communicating ways
to drive the business and managing performance of sales
associatesCreate associate schedules to ensure labor costs are
managed strategicallyCreate and nurture a sense of accountability
and entrepreneurial spirit within all associates to drive increased
business
Recruit and Build TalentSource, hire,
develop and retain Best in Class Assistant Managers and Beauty
AdvisorsConsistently seek talent and network to create a pool of
qualified candidatesAct as inspiration for The Way to PROSPERITY
for L'OCCITANE employees; demonstrate and role model principles and
behaviors and create a great place to work every dayProvide
consistent positive and constructive feedback to deliver on brand
service expectationsEnsure training and development of the
teamCultivate an environment where associates respect and adhere to
Company standards of integrity and ethics
- Manage Operational Excellence
- Maintain, train and coach L'OCCITANE visual and merchandising
standards
- Maintain consistent communication among store team
- Manage all areas related to stock (backroom organization,
replenishment, and inventory control)
- Ensure standard operating procedures are executed, including
testers, damages and other compliance related items
- Ensure store is neat, clean, and pristine at all times, and all
housekeeping and maintenance of total store is executed daily
- Communicate all relevant business information to the team in a
timely manner
- Manage and approve weekly payroll
- Interact transparently with District Managers and associates
- Build Brand Loyalty
- Maintain strong product knowledge of the entire L'OCCITANE
product line
- Model and teach others to create a positive and impactful
customer experienceEmbrace and support our customer loyalty
programs
People & PlanetContribute to the
company's waste reduction targets through their support of related
in-store initiatives, such as: the Terracycle program, following
inventory management guidelines to reduce product waste, and
eliminating the purchase of single use plastics, as well as by
promoting our refill products to heat targetsAll other duties or
projects as assignedKEY PERFORMANCE INDICATORS:
Sales Customer ServiceTalent
AcquisitionTeam workREQUIREMENTS: EDUCATION
Bachelor's degree or equivalency
preferred EXPERIENCE
4+ years' work experience in retail
sales with background in Luxury Boutique management a
plusExperience with creation and implementation of sales and
business strategyExcellent oral and written communication skills
requiredIntermediate math skillsComputer literacy including MS
Office and POS software a plusAbility to work evenings and
weekendsSKILLS
- Proven ability to motivate a sales force and drive results
through peopleMust possess a positive, professional and energetic
attitude, a passion for customer service, selling, operational
excellence and talent managementPHYSICAL & TRAVEL REQUIREMENTS
Occasional travelMust be able to
stand and walk for length of shiftAbility to lift up to 25 lbsThe
pay range for this role is $26.16 - $31.05 per hour (based on
skills and experience).L'OCCITANE is an equal opportunities
employer. This means that, when making decisions about our
employees' careers with us, our main considerations are their
ability to do their jobs and develop in their roles. One way we
cultivate change is by creating a more diverse and inclusive
workplace and organizational culture. As part of this, we are
committed to building an environment that is free from
discrimination and harassment where everyone feels respected and
valued. We recruit positive-minded people who share our core values
- entrepreneurship, team spirit, leading by example and
authenticity - and our commitment to sustainability.All
Applicants:United States Applicants Only: Powered by JazzHR
Keywords: L'Occitane En Provence, San Francisco , Store Manager - Full Time - San Francisco, CA, Hospitality & Tourism , San Francisco, California
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