Food and Beverage Manager

Company: The Estate Yountville
Location: Yountville
Posted on: January 26, 2023

Job Description:

FOOD AND BEVERAGE MANAGER
Yountville, CA
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Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!
JOB SUMMARY:
The Food & Beverage Manager is responsible for assuring attentive, friendly, courteous and efficient service in all F&B Outlets, Room Service, Lounge, and Banquets (as applicable by hotel) while maintaining adherence to budgeted payroll and overhead cost. He/she is also responsible for continually working towards improving Restaurant, Room Service, Bar/Lounge, Starbucks (or other comparable outlet), quick-serve outlet, pool bar and/or any other applicable outlet, and Banquet sales (as applicable by hotel) revenues to exceed budget.
ESSENTIAL JOB RESPONSIBILITIES

Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with The Estate standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid
Maintain a warm and friendly demeanor at all times.
Be familiar with the organization of the hotel and know the function of each department.
Ensure training of all Food and Beverage/Banquet personnel using the steps to effective training according to The Estate standards.
Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the Restaurant, Room Service, Lounge or Banquets.
Motivate, coach, counsel and discipline all F&B personnel according to company S.O.P.'s.
Review F&B staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement, as needed.
Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to company standards.
Prepare and conduct F&B interviews and follow hiring procedures according to company S.O.P.'s.
Prepare employee shift schedule according to the business forecast, payroll budget guidelines and productivity requirements. Present the schedule with the Wage Progress Report to the G.M. weekly.
Ensure that wage progress and productivity reports are completed accurately and on a timely basis.
Conduct all 90 day and annual employee performance appraisals according to company S.O.P.'s.
Ensure implementation of all The Estate policies and house rules.
Assist in developing and ensure implementation of Food and Beverage promotional ideas.
Ensure all beverage costs are maintained to meet budget.
Focus the F&B Department on their role in contributing to the guest service scores.
Ensure compliance to company training using the steps to effective training according to The Estate standards.
Maintain company S.O.P.'s regarding purchase orders, vouchering of invoices and checkbook accounting.
Develop, initiate, and promote sales, including up selling, programs for use by all service personnel.
Ensure The Estate service standards are maintained throughout the Food and Beverage/Banquet Department.
Participate in required M.O.D. coverage as scheduled.
Initiate all necessary F&B-related reports according to company standards.
Complete all Food and Beverage forecasting and budgeting in a timely and efficient manner.
Ensure that F&B employees are at all times, attentive, friendly, helpful and courteous to guests, all other employees and managers.
Ensure that the quarterly operating equipment inventory is done, pars are evaluated, and quarterly purchases are planned.
Maintain all The Estate S.O.P.'s concerning credit policies.
React to negative trends in market place by implementing food and beverage blitzes and promotions.
Organize and conduct monthly department meetings with restaurant and lounge, and/or outlets staff and weekly F&B meeting.
Attend daily BEO meeting.

Conduct beverage purchasing as needed. May share responsibility with Purchasing Manager.

Purchase Food & Beverage operating equipment as needed.
Conduct monthly beverage inventories and reconciliations.
Ensure that the quality and presentation of all food products are according to The Estate.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Oversee the operations of the Banquet department (as applicable by hotel).
Use the hotel's P.O.S. system to print reports. Analyze reports generated.
Establish and maintain key control system.
Complete monthly menu analysis and submit to the Corporate Office (as applicable by hotel).
Monitor and follow up on Food and Beverage Outlets cash overages and shortages.
Assist the Food and Beverage Director and Director of Security and/or Engineering Department in implementing and maintaining emergency procedures.
Maintain an organized and comprehensive filing system with documentation of purchases,
vouchering, schedules, forecasts, reports and tracking logs.
Complete all required correspondence in a timely and efficient manner.
Attend monthly all-employee meetings and any other functions required by management.
Maintain close communication links with all employees. Provide a motivating influence and seek input regarding food and beverage issues from employees. Ensure a high level of positive communication exists between the Food & Beverage and Food Production staffs.
Perform P.O.S. changes in menus or additions/deletions of servers as necessary.
Handle items for "Lost and Found" according to the standards.
Maintain required pars of all stock.
Review food sales for accuracy daily.
Perform any other duties as requested by the General Manager and/or Director of Food & Beverage.


REQUIRED QUALIFICATIONS

At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3
or more years of related experience; or a 4-year college degree and at least 1 year of related
experience.
Must be proficient in Windows operating systems, Company approved spreadsheets and word
processing.
Supervisory experience required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing,
identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and
consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues
raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic
functions.
MUST HAVE OPEN AVAILABILITY

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When hired, get $60 toward your TIPS training renewal.

Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/
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