Reservations Supervisor
Company: Boardwalk Investment Group Management LLC
Location: Yountville
Posted on: January 26, 2023
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Job Description:
RESERVATIONS SUPERVISOR
Yountville, CA
Laying in the heart of Napa Valley, The Estate Yountville features
two magnificent hotels that embody the perfect getaway and retreat.
Surrounded by vineyards, Michelin-star restaurants and exquisite
views in Yountville, our 22-acre haven sits among one the most
coveted viticulture regions in the world. We invite our guests to
immerse themselves in a redesigned Wine Country experience in a
delightfully vino-cultured manner: two luxury hotels with decidedly
different personalities - the vibrant Hotel Villagio and its
sophisticated counterpart, Vintage House, a chic and tranquil
sanctuary. A combined room-count of nearly 200 rooms and suites
allows us to create a memorable experience for any occasion!
JOB SUMMARY:
Reservations Supervisor is responsible for overseeing the daily
training & development of the Reservations Team.
ESSENTIAL JOB RESPONSIBILITIES:
Maximize revenue by ensuring all Reservations Agents are
knowledgeable in room product and hotel services
Supervise employees to ensure calls, email requests, etc. are
answered and handled timely, efficiently, and within established
standards
Book room reservations while focusing on maximizing room revenue
and average rate using standard company rate quoting scenario at
all times
Support management and leadership, provide excellent customer
service and telephone etiquette, and actively aspires to reach
defined goals and objectives
Accountable for the effortless and seamless reservations process
while providing exceptional levels of customer service
Manage and communicate information regarding hotel occupancy,
promotion, special reservation procedures, operational issues and
special events
Monitor daily sales activity
REQUIRED QUALIFICATIONS:
Minimum 2 years Reservations experience with increasing leadership
responsibilities
Two + years prior supervisory or management experience
preferred.
Hotel Villagio & Vintage House offer an attractive compensation and
benefits package and the opportunity to be part of a dynamic
team.
The above is intended to describe the general content of and
requirements for the performance of this job. It is not to be
construed as an exhaustive statement of duties, responsibilities,
or requirements. Nothing in this job description restricts
management's right to assign or reassign duties and
responsibilities to this job at any time.
Hotel Villagio and Vintage House are equal opportunity employers
(Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/
PM22
PI201923205
Keywords: Boardwalk Investment Group Management LLC, San Francisco , Reservations Supervisor, Hospitality & Tourism , Yountville, California
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