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Housekeeping Manager

Company: Boardwalk Investment Group Management LLC
Location: Yountville
Posted on: January 26, 2023

Job Description:

HOUSEKEEPING MANAGERYountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities - the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion! JOB SUMMARY: You have a keen eye and attention to detail throughout your day and thrive as a leader to your team! In this role, you will support the Director of Housekeeping to oversee a department that services two lovely hotels in Yountville, CA. Using your previous experience in luxury hotels and resorts, you will be a key member of this team in elevating the service and execution of daily responsibilities. The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping Department as as well as supervising the entire Housekeeping Department including rooms front/back of house public areas and laundry. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly. ESSENTIAL JOB RESPONSIBILITIES: Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.Maintain regular attendance in compliance with The Estate standards as required by scheduling which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)Comply at all times with The Estate standards and regulations to encourage safe and efficient hotel operations.Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First AidEstablish and maintain a key control system for the department.Operate radios efficiently and professionally in communicating with hotel staff.Ensure the proper use of radio etiquette within the housekeeping department.Monitor and direct all Housekeeping and Laundry personnel.Inspect rooms daily and do not schedule an additional Supervisor or Assistant unless occupancy is over 90 rooms or with General Manager's approval (property specific).Ensure compliance to company and brand training using the steps to effective training according to The Estate standards.Conduct all 90 day and annual employee performance appraisals according to The Estate S.O.P's.Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.Conduct monthly department meetings with housekeeping staff according to The Estate standards.Prepare employee Schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly.Handle overall supervision of daily inspection for arriving V.I.P.'s.Ensure lobbies guest hallways guest rooms and the back of the house areas are cleaned to standards.Maintain standards regarding Purchase Orders vouchering of invoices and checkbook accounting according to The Estate S.O.P.'s.Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.Conduct monthly and quarterly Housekeeping inventories on a timely basis.Ensure guest privacy and security by correctly following The Estateprocedures.Participate in required M.O.D. coverage as scheduled.Ensure implementation of all The Estate policies and house rules.Train and review all 'House Safety' rules and procedures with Housekeeping staff.Motivate coach counsel and discipline all Housekeeping personnel according to S.O.P.'s.Prepare and conduct all Housekeeping interviews and hiring procedures according to S.O.P.'s.Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.Respond to all guest requests situations complaints and accidents presented to Housekeeping in an attentive courteous and efficient way.Attend monthly all-employee team meetings and any other functions required by management.Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to The Estate standards.Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.Focus the Housekeeping Department on its role in contributing to the guest service scores.Balance and clear the room status nightly comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies.Maintain and monitor 'Lost and Found' procedures and policies according to standards.Train all Housekeeping personnel to perform their duties to The Estate standards using the steps to effective training according to The Estate standards.Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.Conduct daily morning meeting with staff.Conduct weekly walk through with General Manager and Property Engineer.Use the telephone and computer system for reporting and verifying room status.Ensure valet laundry is recorded for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned (property specific).Properly store secure and issue supplies as needed to meet business demands.Complete all reports in a timely and efficient manner as required by management.Establish with General Manager's approval any additional standards as needed for the Housekeeping Department.Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.Ensure completion of regular maintenance and cleaning projects on a biannual basis.Monitor all V.I.P.'s special guests and requests.Perform any other duties as requested by the General Manager. REQUIRED QUALIFICATIONS: Previous experience in luxury and/or independent hotels required.Supervisory experience required.Bachelors degree Preferred.Must be proficient in Windows operating systems Company approved spreadsheets and word processingMust have a valid driver's license for the applicable state.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must work well in stressful high pressure situations.Must maintain composure and objectivity under pressure.Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.Must be able to work with and understand financial information and data and basic arithmetic functions. Hotel Villagio & Vintage House offer an attractive compensation and benefits package and the opportunity to be part of a dynamic team.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Hotel Villagio and Vintage House are equal opportunity employers (Minorities/Females/Disabled/Veterans)


Keywords: Boardwalk Investment Group Management LLC, San Francisco , Housekeeping Manager, Hospitality & Tourism , Yountville, California

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