Housekeeping Manager
Company: Boardwalk Investment Group Management LLC
Location: Yountville
Posted on: January 26, 2023
|
|
Job Description:
HOUSEKEEPING MANAGERYountville, CA Laying in the heart of Napa
Valley, The Estate Yountville features two magnificent hotels that
embody the perfect getaway and retreat. Surrounded by vineyards,
Michelin-star restaurants and exquisite views in Yountville, our
22-acre haven sits among one the most coveted viticulture regions
in the world. We invite our guests to immerse themselves in a
redesigned Wine Country experience in a delightfully vino-cultured
manner: two luxury hotels with decidedly different personalities -
the vibrant Hotel Villagio and its sophisticated counterpart,
Vintage House, a chic and tranquil sanctuary. A combined room-count
of nearly 200 rooms and suites allows us to create a memorable
experience for any occasion! JOB SUMMARY: You have a keen eye and
attention to detail throughout your day and thrive as a leader to
your team! In this role, you will support the Director of
Housekeeping to oversee a department that services two lovely
hotels in Yountville, CA. Using your previous experience in luxury
hotels and resorts, you will be a key member of this team in
elevating the service and execution of daily responsibilities. The
Housekeeping Manager is responsible for ensuring efficient
operations of the Housekeeping Department as as well as supervising
the entire Housekeeping Department including rooms front/back of
house public areas and laundry. Management-level associates are
expected to work as much of each workday as is necessary to
complete their job responsibilities; for OEM associates overtime
does apply and is calculated accordingly. ESSENTIAL JOB
RESPONSIBILITIES: Approach all encounters with guests and employees
in an attentive friendly courteous and service oriented
manner.Maintain regular attendance in compliance with The Estate
standards as required by scheduling which will vary according to
the needs of the hotel.Maintain high standards of personal
appearance and grooming which include wearing the proper uniform
and name tag when working (per brand standards)Comply at all times
with The Estate standards and regulations to encourage safe and
efficient hotel operations.Comply with certification requirements
as applicable for position to include: Food Handlers Alcohol
Awareness CPR and First AidEstablish and maintain a key control
system for the department.Operate radios efficiently and
professionally in communicating with hotel staff.Ensure the proper
use of radio etiquette within the housekeeping department.Monitor
and direct all Housekeeping and Laundry personnel.Inspect rooms
daily and do not schedule an additional Supervisor or Assistant
unless occupancy is over 90 rooms or with General Manager's
approval (property specific).Ensure compliance to company and brand
training using the steps to effective training according to The
Estate standards.Conduct all 90 day and annual employee performance
appraisals according to The Estate S.O.P's.Review Housekeeping
staff's worked hours for payroll compilation and submit to
accounting on a timely basis.Be responsible for developing a
manager as assigned by the Corporate Office including sign-off on
all competencies and assist in his/her placement.Conduct monthly
department meetings with housekeeping staff according to The Estate
standards.Prepare employee Schedule according to the business
forecast payroll budget guidelines and productivity requirements.
Submit the Schedule and Wage Progress Report to the General Manager
weekly.Handle overall supervision of daily inspection for arriving
V.I.P.'s.Ensure lobbies guest hallways guest rooms and the back of
the house areas are cleaned to standards.Maintain standards
regarding Purchase Orders vouchering of invoices and checkbook
accounting according to The Estate S.O.P.'s.Maintain required pars
of all Housekeeping and Laundry supplies by ordering all needed
supplies and amenities on a monthly/quarterly basis.Conduct monthly
and quarterly Housekeeping inventories on a timely basis.Ensure
guest privacy and security by correctly following The
Estateprocedures.Participate in required M.O.D. coverage as
scheduled.Ensure implementation of all The Estate policies and
house rules.Train and review all 'House Safety' rules and
procedures with Housekeeping staff.Motivate coach counsel and
discipline all Housekeeping personnel according to S.O.P.'s.Prepare
and conduct all Housekeeping interviews and hiring procedures
according to S.O.P.'s.Monitor work orders and submit to Engineering
department according to procedures; Follow up on Maintenance
Requests to ensure completion.Respond to all guest requests
situations complaints and accidents presented to Housekeeping in an
attentive courteous and efficient way.Attend monthly all-employee
team meetings and any other functions required by management.Attend
weekly staff meetings and provide training on a rotational basis
using the steps to effective training according to The Estate
standards.Maintain a professional working relationship and promote
open lines of communication with other managers employees and all
other departments.Respond to emergency situations using information
contained in M.S.D. sheets. Keep M.S.D. sheets current and easily
available.Focus the Housekeeping Department on its role in
contributing to the guest service scores.Balance and clear the room
status nightly comparing the PM Housekeeping Report with the
computer's room status report and resolve all
discrepancies.Maintain and monitor 'Lost and Found' procedures and
policies according to standards.Train all Housekeeping personnel to
perform their duties to The Estate standards using the steps to
effective training according to The Estate standards.Ensure that
employees are at all times attentive friendly helpful and courteous
to all guests managers and other employees.Conduct daily morning
meeting with staff.Conduct weekly walk through with General Manager
and Property Engineer.Use the telephone and computer system for
reporting and verifying room status.Ensure valet laundry is
recorded for valet cleaners. Check and review incoming laundry at
end of day to ensure all items have been returned (property
specific).Properly store secure and issue supplies as needed to
meet business demands.Complete all reports in a timely and
efficient manner as required by management.Establish with General
Manager's approval any additional standards as needed for the
Housekeeping Department.Review Guest Request log daily to ensure
that all requests have been met taking proactive steps to address
problems before they occur.Ensure completion of regular maintenance
and cleaning projects on a biannual basis.Monitor all V.I.P.'s
special guests and requests.Perform any other duties as requested
by the General Manager. REQUIRED QUALIFICATIONS: Previous
experience in luxury and/or independent hotels required.Supervisory
experience required.Bachelors degree Preferred.Must be proficient
in Windows operating systems Company approved spreadsheets and word
processingMust have a valid driver's license for the applicable
state.Must be able to convey information and ideas clearly.Must be
able to evaluate and select among alternative courses of action
quickly and accurately.Must work well in stressful high pressure
situations.Must maintain composure and objectivity under
pressure.Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary.Must have the ability to assimilate complex
information data etc. from disparate sources and consider adjust or
modify to meet the constraints of the particular need.Must be
effective at listening to understanding clarifying and resolving
the concerns and issues raised by coworkers and guests.Must be able
to work with and understand financial information and data and
basic arithmetic functions. Hotel Villagio & Vintage House offer an
attractive compensation and benefits package and the opportunity to
be part of a dynamic team.The above is intended to describe the
general content of and requirements for the performance of this
job. It is not to be construed as an exhaustive statement of
duties, responsibilities, or requirements. Nothing in this job
description restricts management's right to assign or reassign
duties and responsibilities to this job at any time.Hotel Villagio
and Vintage House are equal opportunity employers
(Minorities/Females/Disabled/Veterans)
https://www.theestateyountville.com/PM22
PI200932190
Keywords: Boardwalk Investment Group Management LLC, San Francisco , Housekeeping Manager, Hospitality & Tourism , Yountville, California
Click
here to apply!
|