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Store Manager - Benicia

Company: Pet Food Express
Location: Benicia
Posted on: November 26, 2022

Job Description:

Founded in San Francisco, Pet Food Express is one of the country's leading independent pet food and supply retailers, with customer loyalty built on our philosophy of providing the best for pets. We are seeking a confident and experienced Store Manager that sets new standards of operational achievement and looks for opportunities to make an impact through the success of the team. - We hire highly skilled, emotionally intelligent, driven leaders who model our values in action, communication and decision-making with their store team. We are seeking candidates who demonstrate a strong commitment to our Antiracism, Equity, and Inclusion Plan; creating processes and opportunities to engage employees in meaningful ways and make sure all voices are heard and valued. What you'll do:Customer -Engagement

  • Coach and lead your team of passionate pet people to engage and build a loyal customer base, understand the needs of both our two-legged and four-legged customers, and educate customers on how our products will enhance the wellbeing of their pets.
  • Demonstrate a commitment to the health and safety of employees and customers while teaching employees how to maintain excellent floor awareness.
  • Become an expert in pet parenthood and nutrition staying up-to-date on new products, industry trends, developments and opportunities and share your knowledge with your team.People Development
    • Connect all store employees to the 'why' behind the vision. Generate team buy-in by connecting policies and programs to PFE's core values, brand promise and the big picture.
    • Develop and upskill your team in understanding, setting and achieving store and individual sales, customer service and visual merchandising goals and standards.
    • Use our Skill Level Program to mentor your team members through each stage of their professional development. Hold store employees accountable for learning and executing on specifically articulated skills and tasks.Recruitment and Retention
      • Create an equitable, inspiring, and inclusive work environment that encourages and fosters collaboration, honesty, openness and is welcoming for all.
      • Recruit, hire and develop a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations today and build the bench strength for future growth.
      • Partner with Recruiting/HR, District and Area Managers, other Store teams and stakeholders to develop applicant streams of talented leaders from inside and outside the organization to fill open positions. Store Operations
        • Leverage tools, reports, and insights to make appropriate adaptations that result in increased sales and service for customers.
        • Execute the store operations playbook to ensure a clean, friendly, and efficient store. Achieve financial and operational store objectives including expense control, loss prevention, and store audits. Clean and maintain the store (leaders lead by example).
        • Lead store team through store open and close, implementation of visual merchandising directives while maintaining standards consistent with PFE's brand guidelines. Communicate with corporate partners regarding assortments, trends, and replenishment.What you'll need:
          • Minimum of 3+ years of successful retail management experience demonstrating dynamic leadership skills with the ability to lead, motivate and develop future leaders.
          • Drive and Ambition. We're growing, so we need people who can grow with us. -
          • Eagerness to learn, you consider yourself a lifelong learner.
          • Proficiency in interpreting and using retail financial metrics to drive key performance indicators.
          • Demonstrated ability to set standards and hold team members accountable.
          • Commitment to deliver an outstanding customer experience.
          • Willingness to travel between multiple locations around the Bay Area.
          • Ability to work evenings and weekends regularly.
          • Ability to regularly lift and carry up to 50 lbs. (bags of kibble and litter). -It's just one part of the job but is pretty physical.
          • Previous animal-related experience is nice to have, but we won't hold it against you-it's never too late to start loving pets.What you'll love:
            • A management team that cares about your professional development.
            • Investment in your pet knowledge, you'll never see pets the same way!
            • Best employee discount in the industry - extends to you and your family members.
            • Competitive sick, holiday, and vacation pay.
            • Health insurance, 401k match, profit-sharing, and other great benefits - even pet insurance!
            • Bring your well-behaved dog to work.
            • Community volunteer opportunities. -About Pet Food ExpressPet Food Express is the best place to shop for pet supplies - and it's all because of the people who work here. Sure, we have better products and more convenient services. But most importantly, we offer gold-standard customer service and expert advice for even the toughest pet problems. Sound like you? Join us.Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pet Food Express is a place where everyone can learn and grow. However you identify and whatever your background, please apply if this is a role that would make you excited to come to work every day.

Keywords: Pet Food Express, San Francisco , Store Manager - Benicia, Hospitality & Tourism , Benicia, California

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