Company: Cavallo Point - The Lodge At The Golden Gate
Posted on: November 26, 2022
We are looking for a Resort Reservations Agent to answer all
telephone inquiries with regard to the room, spa, restaurant,
cooking school and information for the hotel. This position will
accurately monitor the Lodge's room inventory and answer inquiries
regarding room rates, special packages, promotions and amenities.
This position must consistently maintain knowledge of the hotel
facilities and general travel information to assist guests with
questions. This position will handle all guest requests in a
professional manner, the focus is on providing excellent guest
service for each guest interaction. This position is based at the
property, not remote. Job will likely require evening and weekend
ESSENTIAL JOB FUNCTIONS:
-To be proficient with all features of the Lodge's property
management system as this position requires a thorough
understanding of both the reservations features and accounting
-Daily email and phone communication with sales managers to update
leisure blocks and reservations, including VIP information, billing
to the master account instructions, special room request blocking,
-Monitor timeliness of rooming lists and cut off dates based on
-Communicate with other reservation staff regarding updated
information on leisure reservations to keep everyone in the office
informed on leisure's special needs.
-Handle incoming reservations calls for all individual travelers'
requests and complete the daily checklists tasks.
-Provides weekly reporting regarding leisure pick up and cut offs
-Provide helpful and cooperative communication between sales,
catering, front office and accounting on a regular basis and all
departments as needed.
-Assist Reservations manager with special projects as assigned.
-Attends interdepartmental meetings when requested.
-Sincere and warm interaction with all guests including consistent
eye contact with a smile.
-Follow and deliver 5 Star services' standards, delighting guests
by anticipating their needs.
-Other duties as assigned.
Keywords: Cavallo Point - The Lodge At The Golden Gate, San Francisco , Reservations Agent, Hospitality & Tourism , Sausalito, California
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