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Reservations Specialist

Company: San Francisco Proper
Location: San Francisco
Posted on: May 16, 2022

Job Description:

Job DescriptionCompany OverviewProper Hospitality is an international hospitalitycompany that designs, brands and operates bespoke properties and experiences.Our eponymously-named Proper Hotels are located in emerging urban innovationdistricts within the most exciting U.S. cities, including San Francisco, LosAngeles, Palm Springs, and Austin. Each Proper Hotel is a unique reflection ofthe vibrant community around it, and shares the same excellence in service,convenience of location, and world-class amenities provided by its local networksof co-conspirators – innovators in food, beverage, technology, art, music,fashion and wellness. Proper Hospitality is made up of a diverse group ofpassionate individuals who share a common love for hotels and the art ofhospitality. Our philosophy is simple: There is a right way to do things andanything less just isn't proper. We are seeking out the "best of the best" frominside and outside of the industry to work alongside us as we grow a new kindof lifestyle Hospitality Company inspired by a centuries-old tradition. Thework is challenging and fast-paced, but rewarding above all. What follows is a general overview of some of thequalifications for, and duties associated with, this position, and certainexpectations regarding job performance. This is not a comprehensive jobdescription, and it does not identify all essential job functions or dutiesassociated with this position. It is being provided as additional informationto help you better understand the position. Job OverviewSanFrancisco Proper is looking for a Reservations Specialist. The Reservation Specialist will coordinate andcomplete all clerical and data support functions for Sales and Revenue managementas well as convert incoming leisure room reservation sales calls and activelypromote hotel services, amenities, and activations. Responsibilities:

  • Demonstrate a guest-driven service style witha sense of urgency in all reservation sales interactions and correspondence
  • Monitor and respond to guest reservationrequests via email, phone and third-party extra-nets.
  • Exhibit competent knowledge of hotelfacilities, services and activations
  • Reconcile travel agent commission process inOnyx and CTAC (Marriott Systems).
  • Conduct system audits for availability, rateand inventory issues
  • Assist with room control process to maximize roomtype revenue
  • Assist group sales with monitor of releasedates and room blocking
  • Coordinate any special billing arrangementson future reservations as requested or assigned
  • Coordinate and verify guest credit cardauthorization for third party payment options
  • Update and monitor guest profiles
  • Update and monitor the Travel Agent Masterdatabase
  • Complete any other guest correspondence as requestedor assigned
  • Complete assignments on time, accurately andto specifications as required or requested Qualifications
    • Previous Reservations or Customer Service experience preferred
    • Outgoing, enthusiastic personality with superior guest service skills
    • Excellent English and verbal/written communication skills
    • Working knowledge of Microsoft applications, INFOR HMS PMS property management system, SynXis central reservations, and DELPHI sales and catering system (a plus)
    • Ability to prioritize work assignments and analyze data
    • Excellent judgment and decision-making skills
    • Must be willing to work a flexible schedule, including evenings,weekends, holidays, consistent with the needs of the propertyProper Hospitality provides equal employment opportunities toall employees and applicants for employment without regard to race, color,religion, sex, national origin, age, disability, gender, gender identity orexpression, genetics, or any other federal/state protected category.

      Pursuant to the San Francisco Fair ChanceOrdinance, we will consider for employment qualified applicants with arrest andconviction records.

Keywords: San Francisco Proper, San Francisco , Reservations Specialist, Hospitality & Tourism , San Francisco, California

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