Retail Associate
Company: Men's Wearhouse
Location: Pleasant Hill
Posted on: May 17, 2022
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Job Description:
Job Description Position Title: Consultant Job Overview The
Consultant is responsible for all aspects of the customer
experience within multiple-businesses (retail, rental, custom, and
Omni-channel) within a store location. To be successful in this
role the Consultant needs to support and positively impact a
culture of customer-obsession, by being customer-ready and
delivering a world-class experience each and every day. The
Consultant is expected to engage as a member of a high-performing
team through trust, commitment, and a focus on results. The
Consultant must navigate through change in order to adapt to new
programs in a timely manner and to achieve the expected outcome. In
addition the Consultant will contribute to a healthy culture by
working well with and demonstrating respect for colleagues at all
levels and consistently contribute to a positive work environment.
Essential Functions Consistently demonstrate the benchmark selling
techniques for retail sales, custom clothing sales, and special
occasion rentals, as trained by management and as described in
corporate training materials. Continuously encourage and
participate in team selling. Build a relationship with your
customer from greeting through post-sale contact. Participate in
monitoring and positively impact the achievement of the store sales
volume and metrics goals. Meet and maintain your own personal
volume goal while maintaining an above average quality of sale.
When possible use tailors for all alteration fittings. When tailors
are not available, be able to accurately fit the customer and
provide recommendations for alterations. Assist in receiving
shipments, putting away new merchandise, maintaining a clean, neat,
sized and organized store based on our merchandising to sell
standards. Assist with visually merchandising the store, including
complying with brand standards with regard to all visual
merchandising tasks. Help monitor the security of all Company
property. Report or document damaged or missing product. Assist in
conducting merchandise stock counts as requested by your store
management team. Report any discrepancies to the manager on duty.
Effectively participate as a member of a store team where employees
are held accountable for not only individual performance, but also
for interacting with the greater store team in manner that supports
the achievement of established team goals. Maintain a workplace
free of harassment and discrimination by strictly adhering to the
Company's Anti-Discrimination and Harassment policies and promptly
reporting to your Regional Manager, Zone Vice President and the
Human Resources Department any concerns that may arise under those
policies. Physical and Mental Requirements Bend down and squat to
locate and pick up merchandise located at ground level and to
assist customers put on shoes; bend down and crouch to mark pants
for alterations. Climb a ladder to reach merchandise and or
supplies located above shoulder level. Lift arms and reach over the
head to hang or take merchandise off racks or place on customer.
Operate a computer and cash register, including manual tasks such
as reaching across the counter to exchange monies with customer,
grasping, pulling, pushing, and folding merchandise to wrap
customer purchases. Stand and walk for the majority of work shift,
sometimes as long as twelve hours per day, five or sometimes six
days per week. Frequent (at least 2/3 of the work day) bending and
twisting at neck and waist, crouching and squatting, reaching above
and below shoulder height, grasping, pulling, pushing and fine
manipulation with both hands, lifting up to 50 lbs. See and
distinguish between fabric patterns and colors. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Our company celebrates
diversity and provides equal employment opportunity to all
applicants and employees without regard to race, color, sex, sexual
orientation, gender identity or expression, national origin,
religion, veteran or military status, age, physical or mental
disability, marital status, or any other protected status under the
law....
Keywords: Men's Wearhouse, San Francisco , Retail Associate, Hospitality & Tourism , Pleasant Hill, California
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