Guest Service Representative (PM Shift) - Courtyard San Francisco Downtown - (19108277)
Company: Marriott International, Inc.
Location: San Francisco
Posted on: January 16, 2022
Here's To Your Journey with Courtyard
With more than 330 managed locations in more than 20 countries
Courtyard by Marriott offers a refreshing environment that helps
guests stay connected and balanced. Working at Courtyard, you''ll
ensure guests have a smooth, productive stay that meets their
personal and business needs. Find Your World at Courtyard by
The Courtyard San Francisco Downtown, located at 299 Second Street
, San Francisco, California, 94105 is currently hiring a Guest
Service Representative (PM Shift).
Process all guest check-ins by confirming reservations in computer
system, verifying guest identity, requesting form of payment,
assigning room, and issuing room key in accordance with property
policies and procedures. Operate telephone switchboard station.
Respond to and resolve guest requests, including wake-up call
requests. Run daily reports (number of arrivals, departures),
identify any special requests, and check reports for accuracy.
Review shift logs/daily memo books and document pertinent
information in logbooks. Process all payment types such as room
charges, cash, checks, debit, or credit. Count and secure bank.
Complete end-of-day activities including posting charges to
accounts, completing cashier and closing reports, running night
audit backup, and roll the date. Print and fold folios and ensure
that they are placed under each guest room door the night before
Follow all company and safety and security policies and procedures;
report any maintenance problems, safety hazards, accidents, or
injuries; complete safety training and certifications. Ensure
uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity
and respect. Support team to reach common goals. Comply with
quality assurance expectations and standards. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 25
pounds without assistance. Stand, sit, or walk for an extended
period of time or for an entire work shift. Read and visually
verify information in a variety of formats (e. g., small print).
Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Reach
overhead and below the knees, including bending, twisting, pulling,
and stooping. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Maintain awareness of undesirable persons on property premises.
Perform other reasonable job duties as requested by
To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career
Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat
So, we ask, where will your journey take you?
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.Marriott International considers for
employment qualified applicants with criminal histories consistent
with applicable federal, state and local law.
Keywords: Marriott International, Inc., San Francisco , Guest Service Representative (PM Shift) - Courtyard San Francisco Downtown - (19108277), Hospitality & Tourism , San Francisco, California
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