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Customer Service Representative

Company: Kinder Morgan
Location: Richmond
Posted on: January 17, 2020

Job Description:

Job ID #: 20307 Location: CA-RICHMOND Functional Area: Customer Service Position Type: Full Time Experience Required: 1 - 3 Years Relocation Provided: No Education Required: High School Diploma RC/Department: 6363 -WEST COAST TER - N. RICHMOND :WCT Position Description Primary purpose: - The basic function of this position is to provide customer service for KM customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels, and weighing and dispatching trucks at Richmond Terminal. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, truck drivers and, regulatory personnel as required. Essential duties and responsibilities: - Interact with assigned customer base which includes maintaining all customer paperwork, installed systems, and equipment. - Closely interact with customer elected carriers, surveyors, etc., regarding orders and product movement. - Dispatch inbound and outbound trucks on a daily basis, up to eight-hours per day. Includes all associated paperwork, appropriately dispatching trucks into terminal, extensive interaction with truck drivers, customers and co-workers, and entering transactions into the Galahad data base. - Strict adherence to security regulations and procedures as stated in the terminal's Facility Security Plan. - Accurately update/maintain the Galahad system. A broad range of inventory system knowledge and skills is required, including an in-depth understanding of the Galahad system. This requires a detailed knowledge of inventory procedures, i.e., input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, enter gauges and the activation of new contracts. Analyzes product movement operations for accuracy and accountability. - Work with operations, co-workers, scheduling, measurement, inspectors, and customers to reconcile custody transfer volumes. Utilizes knowledge of Inventory System in responding to report requests and inquires. - Completes month-end-close to provide timely information to accounting for billing, and to customers for their month-end-close. - Responds to requests for product throughput analysis from various departments and customers. - Reviews daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests. - Verifies the accuracy of rack lifting's transferred from the rack system to the inventory system (Top Tech). - Balance truck rack system throughput data to physical throughput data from tank gauges. Report and investigate any discrepancies to inventory and operations personnel. - Distribute daily truck rack BOL'S to appropriate customers. Log any manual BOLS and make proper inventory adjustments on the same day the manual BOL occurs. - Prepare monthly and annual regulatory reports as required. - Provide any required billing information to Accounts Payable. - Assist Senior Representative as needed. - Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, employees, and the general public. Position Requirements Minimum requirements: Education: - Minimum educational requirement is a high school diploma or equivalent. - Some college or a college degree is preferred. Experience / Specific Knowledge: - A minimum of 1-2 years of customer service experience in a business environment is essential. - Knowledge of terminal operations including product movements and measurement is preferred. - A knowledge of API measurement standards and procedures, custody transfer and basic scheduling functions is preferred. Certification, licenses, registrations: - A satisfactory driving record as determined by the Company and a current, valid State driver's license are required. - Satisfactorily obtaining or already possessing a Transportation Worker Identification Credential (TWIC) card is a condition of employment. TWIC card is obtained by submitting an application, background check, and having fingerprints taken. - If the employee is subject to license or certification requirements or training as stipulated by local, state or federal agencies or the Company, now or in the future, compliance is required under this job description. Competencies, skills, and abilities: - Must have very good PC skills, with above average skills in Excel, Word, and Microsoft Outlook. - Well-balanced interpersonal skills and strong verbal and written communications skills are required. - Must be accountable and take direction from Managers; keep required work schedules, which include regular and predictable job attendance; focus attention on details; follow work rules. - Handle non-routine customer requests, problems, and inquiries that could entail in-depth research, complex reasoning, and decision making. - Must have strong quantitave analytical skills. - Organizational skills and the ability to prioritize tasks are essential. - Must be a problem solver with the ability to find resolutions. - Must be self-motivated and capable of working with minimal supervision and/or direction. - Requires tact and diplomacy in dealing with outside parties, which must also be balanced by standing firm when company personnel, property or equipment needs to be protected. - Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, vendors, and regulatory agencies. Physical demands: - Employee must be physically capable of completing and satisfying all training requirements as stipulated by local, state or federal agencies and/or Company Policy. Working Conditions: - Indoor office located at a terminal where one is exposed to various industrial odors. - Work days and shift hours are subject to change pending business activity. - Position may require prolonged periods of sitting in order to accomplish administrative duties (reading/reviewing documents, writing, typing and/or operating a computer, using the telephones, etc.) - Position requires approximately 30% of computer work at a terminal monitor and approximately 15% time on the phone; job also will consist of prolonged standing at times Supervisory responsibility: - None Preferred education, experience, certifications, competencies, skills, and abilities: Above the minimum requirement; not required but advantageous in this position: - A knowledge of GALAHAD is desirable. - Working knowledge of Access is desirable. - Prior experience requiring mechanical aptitude and skill is a plus - Knowledge of pipeline operations The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Kinder Morgan, San Francisco , Customer Service Representative, Hospitality & Tourism , Richmond, California

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