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Patient Care Assistant - CVC Thoracic Unit (PAT CARE AST)

Company: UCSF Medical Center
Location: San Francisco
Posted on: July 15, 2019

Job Description:

Job Details Job Title Patient Care Assistant - CVC Thoracic Unit (PAT CARE AST) Job ID 19152 Job Code 9233 Job Family Patient Support Services Location Parnassus (SF) Weekly Hours 36 ; 90% Appointment Type Career Department CVC Thoracic Unit Shift 8-hour Variable Full/Part Time Full-Time Union Information This classification is represented by a union At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as the number one hospital in California - and among the top six in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Department Description The Cardiovascular / Thoracic / Transplant Unit, is a 45 bed adult inpatient unit. It is primarily a telemetry / step-down unit that also provides continuous pulse oximetry. The unit serves the cardiology, cardiothoracic and vascular patient population. Patients admitted to this unit are usually admitted under the Cardiology, Vascular Surgery, Cardiothoracic Surgery (including the Heart & Lung Transplant) and Thoracic Surgery Services. A wide range of medical disorders are represented including congestive heart failure, pulmonary hypertension, myocardial infarction, and arrhythmias. The staff on this unit provides an individualized approach to patient care, emphasizing patient and family education regarding lifestyle changes, diet modifications, and medications. This is a fast-paced unit involving multiple diagnostic tests and procedures, in addition to a moderately high number of discharges and admissions per day. Because of this, teamwork is crucial to daily operations, and is greatly promoted amongst the staff and other members of the health care team. Among the nurses and physicians, other members of the patient care team include professionals in the areas of social work, pharmacy, dietary, physical therapy (PT), respiratory therapy (RT), speech therapy, occupational therapy, and pastoral care. Job Summary The Patient Care Assistant (PCA) receives daily assignments and functions under the supervision of the Registered Nurse to carry out direct patient care responsibilities. All patient care team members act to meet patient needs and learn new skills to achieve quality patient care and customer service. Team members promote a cooperative working relationship with each other, other staff, and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to age specific needs and cultural differences, and expressing and accepting feedback in a professional manner. Required Qualifications Ability to work effectively within a team Ability to satisfactorily perform job duties as defined in the job description Willingness to be taught/learn new skills Ability to understand and communicate effectively in English, both orally and in writing Ability to perform basic arithmetic computations (addition and subtraction) Ability to organize and effectively set priorities Ability to carry out duties of first responder in emergency situations Successful completion of Medical Center Patient Care Assistant training Basic computer skills The flexibility to orient and work at all UCSF Health locations Preferred Qualifications Certified Nursing Assistant Previous PCA / Nursing Assistant experience in an acute care setting Current nursing student who has completed a Medical Surgical rotation Knowledge of medical terminology appropriate to the responsibilities of the job Licensure/Certification N/A Living Pride Standards Service Excellence Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. Demonstrates an understanding of and adheres to safety and infection control policies and procedures. Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. Picks up and disposes of any litter found throughout entire facility. Posts flyers and posters in designated areas only; does not post on walls, doors or windows. Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. Protects the physical environment and equipment from damage and theft. The flexibility to orient and work at all UCSF Medical Center locations is required.

Keywords: UCSF Medical Center, San Francisco , Patient Care Assistant - CVC Thoracic Unit (PAT CARE AST), Healthcare , San Francisco, California

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